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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Need a little more staff to make sure guests are accommodated in a timely manner Staffing numbers and wait times for dining Location
Business response:
We appreciate you taking the time to provide your feedback, James. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Fair
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Poor The location was great. It was a short walk to the bowling stadium. The hotel is extremely dated, time for some upgrades.
Business response:
Thank you for providing your feedback and letting us know about your experience, Edward. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
Wish I had stayed somewhere else I was charged for a resort fee, but there’s no resort. The hallway and my room smelled like cigarette smoke. The girl at the checkout counter give me wrong directions to my room. Just not a good experience at all.
Business response:
We appreciate you taking the time to provide your feedback, Edward. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Casino scheint die einzige Priorität zu sein Personal im allgemeinen nicht sehr geschult und/oder motiviert Kreditkarten Probleme vorgetäuscht die’s überhaupt nicht gab Wäsche Service innerhalb 36 Stunden konnte nicht garantiert werden. Haben’s schlussendlich selbst außerhalb dem Komplex gemacht und einen halben Tag außerhalb dem Hotel verbracht. Lage, Preis, gratis parken und Casino sehr gut!
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Carpets too dark, gift shop poor, Nothing with breakfast Breakfast was good
Business response:
We appreciate you taking the time to provide your feedback, Larry. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Bad Jacuzzi didn't work, pool was closed all the housekeepers ignored me when I asked em questions. Very poor service Their breakfast diner mimis
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We hope you took the opportunity to reach out to the hotel manager directly for assistance while you were our guests. They will always make every attempt to re... read more
Disappointing No staff help Never brought extra toiletries or toilet paper. Room smelled
Business response:
We appreciate you taking the time to provide your feedback, Jenni. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Fair
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,152 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.