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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
dissatisfied and will NOT be returning. front desk didn’t present a warm welcome.. too dry & unconcerning. part of housekeeping was very rude and not happy with her job, did NOT find out about Bowler discounts at restaurants until last day of stay from a place of business outside of the hotel( should have been mentioned, by front desk at check in, restaurants as well as bowling association) felt unwelcome from certain restaurants… in a racist kind of way as if you weren’t evening standing there or at the table as you watched... read more
Business response:
We appreciate you taking the time to provide your feedback, Stacee. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Disappointing
Business response:
We appreciate you taking the time to provide your feedback, Diane. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
It was pretty okay. I didn’t like the restaurant hours. Our room was also not the cleanest and we had to ask for new sheets and towels upon arrival. I liked the convenience of its location to the National Bowling Stadium.
Business response:
We appreciate you taking the time to provide your feedback, Bodey. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Stay at the Peppermill instead of this dump. I regret staying here. They day we arrived, there was blood on the inside of the shower curtain in our room. The staff at the front desk was rude and the "shift" manager had attitude. The beds were horrible for queens, it was so uncomfortable. Didn't like anything at this facility! When I arrived, they claimed I didn't have a reservation, even when I showed them my confirmation with booking.com. After 10 minutes they finally found my reservation.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. Sincerely,
Expensive for what was offered. I am comparing with similar Casino based towns (Vegas). Sound proofing rooms from other guests, only buffet CLOSED for renovations, the only buffet in the ROW. Food selection was very pricey, (brkfst at $17.00/person). Location of room
Business response:
We appreciate you taking the time to provide your feedback, Garl. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Nice accommodations, a bit pricy, but overall satisfied EXCEPT for the "what didn't we like" above. The staff was NOT very friendly (except we had good housekeeping on our floor). I heard from others in our group that they were treated poorly and disrespectfully by staff. The front desk staff was cold, short, and not very forthcoming with information (e.g.: We could have gotten a card that would have given us 15% off on our purchases. We paid FULL PRICE for everything until the LAST DAY of our stay when we found out about th... read more
Business response:
Thank you for taking the time to share your feedback regarding your experience at The ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
Fair The bed was very uncomfortable, soft and lumpy, the room never cooled down, ac needs to be upgraded, called the front desk for a fan, none available! Between the bed and the temperature, very hard to sleep. Location
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
Bad The room was like sleeping in a campfire, it literally was that hot and smoky, I set thermostat to 60 degrees but room stayed above 90 degrees. I like the hallway because it was cool in temperature which is were I laid my bedding so that I could sleep.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We hope you took the opportunity to reach out to the hotel manager directly for assistance while you were our guests. They will always make every attempt to re... read more
Bad
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,152 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.