Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

Get directions

Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,152 reviews

Select a rating

Diane

4 years ago

Gambling when losing is boring. There were many places closed. Like the coffee shop. A map of the casino with directions from the Row on how to access the other casinos at the Row Enjoyed the room and the view. The room was clean and comfortable, appreciated the coffee.

Business response:

Thank you for providing your feedback and letting us know about your experience, Diane. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino

Elizabeth

4 years ago

The room is similar to the one I booked except it is smaller than the picture on booking. It is a room with a “view “ b I booked a beautiful room with a beautiful view

Business response:

Thank you for providing your feedback and letting us know about your experience, Elizabeth. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino

Anonymous

4 years ago

Bad

Russell

4 years ago

Disappointing Walls are paper thin. Tons of noise from outside and from the hallway. Anyone talking in any room adjacent is super easy to hear their conversation. Bed was good.

Business response:

Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Eldorado Resort Casino

Karwai

4 years ago

Fair The room is not what was shown on photos. The only good thing about this hotel is the location.

Business response:

Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn your 5-star rating.

Anisha

4 years ago

no value for money The rooms are really old, you will hardly find any charging points in the room. they charge resort fee and it doesn’t seem like it’s worth it nothing

Business response:

We appreciate you taking the time to provide your feedback, Anisha. Your comments have been shared with the appropriate team for their input and attention.

Antoinette

4 years ago

it was okay my air conditioner didn’t work in room clean

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more

Veronika

4 years ago

never again - none of the requests taken into consideration (requested 2 queen beds - got 1; requested a quiet room - got one just above the air-conditioning system probably for the whole building - see the pic) - I reserved a non-smoking room, however the smell of marihuana was omnipresent - got no solution of this issue - I was just told “sorry there is nothing we can do about it, we can only waive the resort fee for you” (which is $30, so close to nothing) - it is probably the worst 4* hotel I’ve ever stayed in, incredibl... read more

Business response:

Esteemed guest, we truly appreciate you taking the time to provide feedback on your recent visit. We're saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to reach out to us at therowguestfeedback@caesars.com and provide your contact information. We look forward to speaking with you and the opportunity to restore your faith in our property and staff.