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Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Embrace is not transparent at all. Ì enrolled, had medical records reviewed and the came back with a long list of pre existing conditions that my vet said were ridiculous. Rick salt in her pad was called lameness, so anything she may develop in the future should she ever have lameness is a exclusion. Also I asked about accident only, and they said it only covers The Initial Visit, no follow up at all. I asked where on the web page that is stated, she snapped at me and said read the fine print. They don't like it when you ask... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by Joan Saxton on 4/8/2025. On 3/28/2025, a Medical History Review was completed for **** *******s pet outlining the permanent and temporary exclusions on their policy with Embrace. Per our Terms and Conditions, pre-existing conditions are not eligible for coverage. On 4/3/2025, **** ****** cancelled her policy with Embrace. An Accident-Only policy was discussed, and it was reviewed that this t... read more
Embrace is not transparent at all. Ì enrolled, had medical records reviewed and the came back with a long list of pre existing conditions that my vet said were ridiculous. Rick salt in her pad was called lameness, so anything she may develop in the future should she ever have lameness is a exclusion. Also I asked about accident only, and they said it only covers The Initial Visit, no follow up at all. I asked where on the web page that is stated, she snapped at me and said read the fine print. They don't like it when you ask... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by Joan Saxton on 4/8/2025. On 3/28/2025, a Medical History Review was completed for **** *******s pet outlining the permanent and temporary exclusions on their policy with Embrace. Per our Terms and Conditions, pre-existing conditions are not eligible for coverage. On 4/3/2025, **** ****** cancelled her policy with Embrace. An Accident-Only policy was discussed, and it was reviewed that this t... read more
Please STAY AWAY FROM EMBRACE. I would not recommend them to my worse enemy. 1. They dig into the smallest "preexisting condition" not to cover your pets. In this case they blamed a self inflicted scratched eye from a dry eye in 2022. Once my opthamologist was able to prove thats its not from dry eye, they want additional proof from my primary doctor. They then blamed a scratched eye from cataract. 2. They pride themselves as "24/7 Pet Health Line Through Pawsupport" that's a LIE. You can't reach them outside of their busine... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of ******** ****** ********* *****to the complaint filed by ***** *****on 3/30/2025. We believe we were able to locate the account referenced in this review and the policy holder has been in direct contact with our team to discuss their concerns and has been provided with the next steps. Due to not being able to fully authenticate the policy referenced in this review based on the information provided, if the aforementioned information is not correct, ... read more
Terrible first experience with them. This was my first attempt at obtaining insurance. My cat is not being covered because of the word diarrhea, which they've listed as a permanent condition in his chart. Diarrhea is a sign/symtom that goes along with many conditions and illnesses. To claim diarrhea as a pre-existing condition is absurd. He had a parasite. He had giardia at about 3 months old, and had some diarrhea with it. He was treated, along with my other cats, and tested negative for it. He has now, 9 months later, test... read more
Business response:
Dear Better Business Bureau, Embrace Pet Insurance is responding on behalf of ******** ****** ********* *****to the complaint filed by ****** *******. ****** submitted four claims for their cat ***between the dates of 2/28/25-3/6/25 ************* ************ ************ *** *************These claims have since been reviewed and it was determined that they were not eligible for coverage due to a pre-existing condition of diarrhea. Diarrhea is a clinical sign for feline coronavirus (FCoV), which ***tested positive for, and f... read more
TERRIBLE - do NOT get insurance from them.... They had medical information regarding my dog for over a year and NEVER said that there were any preexisting conditions. Over a year after one operation my dog needed another - on a different leg - and they came back with a list of preexisting conditions and refused to pay for the surgery. Not only poor business practice but fraudulent. They had over a year to list all the issues they thought were preexisting but waited till I sent a claim in to realize there were not just one bu... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of ******** ****** ********* *****to the complaint filed by Marsha Laughter on 3/22/2025. On 2/20/2025, claim numbers ************ *********** *** ***********were submitted and subsequently processed. On 3/21/2025, the claims were completed. The charged invoices on these claims were denied coverage pursuant to the Policy’s orthopedic waiting period. Per our Terms and Conditions, these claims are not eligible for coverage, as the claimed diagnosis of a... read more
After paying premiums for a year, I believe this is a scam! If I could give them negative stars, I would. I have made 4 total claims on my two pups (1 year old and 2 year old - very healthy dogs). Embrace will not pay for anything. They make you gather more and more info and then still say it's incomplete and then they dodge the claims and explain why they won't pay in the fine print. Total waste of money and time! Please save yourself the anguish of working with them. Do not give them your money. This appears to be a scam a... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by Brett Tucker on 3/17/2025. On 11/12/2024, claim numbers EC0854-7805 and EC0854-7807 were submitted and subsequently processed. On 11/13/2024, the claims were completed. The charged invoices on these claims were denied due to being classified as routine or preventative care in nature. Per Embrace's Terms and Conditions, wellness charges are not eligible for coverage under the insurance. On 11... read more
I have been a customer of Embrace Pet Insurance for four years, but my recent experience has been beyond frustrating. They denied my claim, stating the condition was pre-existing, despite my veterinarian explicitly stating that the issue had nothing to do with the pre-existing condition they referenced. My vet provided multiple emails with supporting medical evidence, which Embrace completely ignored. They also refused to speak with my vet directly, further delaying and obstructing the process. To make matters worse, after d... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of ******** ****** ********* *****to the complaint filed by ***** *******on 3/14/2025. On 6/28/24, a claim was submitted for a dental procedure as well as mass removals. The items related to the dental procedure and one of the mass removals were ineligible for coverage as these are pre-existing conditions. Per our Terms and Conditions, the claimed diagnoses of periodontal disease and sebaceous adenomas are not eligible for coverage. Additionally, dent... read more
0 stars. This company is a scam. After 9 years as a loyal customer, they raised the premiums from 2024-2025 over 100%. For no reason other than my dog is now 9Years old. If you are thinking of becoming a customer, don’t. I doubt you’ll find embrace or any other pet insurance to be worth the money. This greedy company does not care about your pet, loyal customers or your pocketbook. Shame on you, Embrace!
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by Rochelle Lathan on 3/6/2025. Per our Terms and Conditions, we may change your premium but you will be notified of any changes in writing. Embrace does allow all Pet Parents to reduce their coverage, as needed to fit their pet's indiviual needs and budget. ******** ********policy was cancelled effective 3/6/25, at the Pet Parent's request. We appreciate the opportunity to address these concer... read more
Beware! Embrace and Fraud Are Synonyms – Stay Away from This Company I have never written a negative review before. Typically, when I encounter a bad experience, I try to resolve it directly and find an amicable solution. However, that was impossible with Embrace. I purchased a policy for my yellow lab—my child—a few months ago and followed every rule in their book to ensure that, if and when I needed to file a claim, it would be handled fairly, ethically, and professionally. I submitted all required medical records dating b... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the complaint filed by S****** ***** ** ********* On 3/5/2025, claim number *********** was submitted and subsequently eligible for coverage. On 3/3/2025, claim number ***********was submitted and subsequently completed. The charged invoices on this claim were denied coverage pursuant to the Policy’s illness period. Per our Terms and Conditions, pre-existing conditions are not eligible for coverage. Sandeep Kumar'... read more
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 3.9 star rating with 14,414 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is open now. It will close at 8:00 p.m.