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Empire Moving Group
- Movers
- Boca Raton, FL
About this business
Location details
5550 Glades Rd, Suite 500, Boca Raton, FL, 33431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
KEEP READING: WARNING!! Consider this your lucky day. By checking the reviews you are saving yourself a mistake that many before you made, including myself. Do not move forward with Empire Moving Company. They are liars. First off it is important to know that Empire is a broker company, so they don’t actually move anything. They go and find you a moving company (no matter the reputation or ratings) and then charge you a fee to do nothing. They promised me delivery dates and made it seem like they could actually control these... read more
Would not recommend Empire Moving Company. They outsource to a different moving company that does not even have a legitimate phone number listed, it is a fax number. We had two Russian guys come with a Ryder truck at 4pm in afternoon and we're there to 7:30 at Night.The truck was three quarters full & it ended up they couldn't even fit all our things on truck. They ended up tying our things on the back lift gate. Terrible!!!!!
Business response:
Hi ******, hanks for leaving us a review. It seems that you may have misunderstood the services we provide to our customers. Here at Empire we are a Broker and not a Carrier. We informed you of this when booking with us. We would not be the ones picking your items up. Our services to customer are to provide estimates and coordinate and arrange for the transportation of household goods by an FMCSA authorized motor carrier. Now for the crew being there for 3.5 hours, we're not understanding this complaint since that is the ... read more
In September 2021, I worked with **** and got a quote from Empire Moving Group LLC to move my household goods from Oklahoma to West Virginia on November 26th/27th (whichever worked for the driver). I paid the deposit in Oct and was told that customer service will contact me as the time drew closer. I called them again 3 days prior to pickup to make sure we were still on the same page, when I was told that I had to pack myself and the drivers' responsibility was to pick up and load the truck. This was so inconvenient because ... read more
Business response:
Thank you your feedback. We see that based on your review, it seems that you did not fully read our estimate we provided to you that goes into great detail as to what is and what is not included with our services, potential additional services, payment requirements and estimated delivery expectations. We're sorry that you were under the impression that packing was included with the estimate you originally signed off on. However we are thankful that we able to make sure to have the packing supplies available prior to the crew... read more
This company is horrible! We told ***** ***** EXACTLY what we were needing to move, including measurements. He gave us their estimate. Three days before pick up, they checked in to go over the inventory and make changes. We were actually minus a recliner, end table and three boxes from the original inventory. When they finally came to pick up (after rescheduling three different times in two different days, with us having to call and ask where they were) we were given a totally new estimate which was more than double the orig... read more
Business response:
We would like to start off and apologize for the experience you had with you household goods. Based on your review it seems that you folks did not full read your estimate fully, that we go into great detail, stating as such. As a Household Broker we can only provide estimates to our customers and coordinate a carrier for their shipment requests. Our records show that you spoke with multiple customer service representatives at the time of pick-up. When the crew arrived they're were required to do a revision of the estimate to... read more
Consumer alert, Buyer Beware!!! This company will take your money and refuse to refund any part of it because you did not cancel the service within the 72 hr window. There are red flags all over. The first one is they want 3 payments one to book, one to pay the movers at pick-up and the last one when the delivery is completed. They are brokers for this service. And the biggest red flag here is they do not take a credit card. So there is no way to dispute charges with your bank. They want ACH debits from your account, Cash, m... read more
Business response:
Dear ******, We see that you booked with us on December 17th, 2021 and decided on December 22nd to cancel. It seems based on your review that you did not in fact read our estimate and you had claimed to have done so when you booked with us. We do not understand why your trying to state that a 3 payment break down is a red flag. When these are Department of Transportation requirements. Yes we are a broker, we state as such within our estimate. Once again we sorry you chose to over look the details we go over in regards to ... read more
I was puzzled why Empire fictitiously lists other companies as the phone #s are the first lie. The yid at empires phone room wouldn't shut up. What's new! Couldn't answer questions truthfully. This is a company whose only assets are telephones. Only interested is how many"BENJAMINS" they can get from unsuspecting inquiries.. STAY AWAY!! The contract they publish is the last item that proves my point.
These people are ******** and liars. Do not use them for your move. They will intentionally under-quote you on your move, and the price will be doubled when the movers show up. Their customer service is awful and rude. I spoke with Jaylen and it was the worst customer service experience I've ever had. She's very condescending and has a terrible attitude. Find a better company to use, please.
Business response:
Dear ******, We're sorry to hear that you have not have the best experience with us. We apologize for the interaction you had with our CS rep, we will be speaking with her about how to talk with customers. We have requested a copy of your Bill of Lading to reviewed by management to see where the differences were from our estimate with the inventory list you provided us vs what was actually shipped. We will reach out to you after our review. Thank you once again for reach out to us on here.
Paid twice as much as initially negotiated due to gross underestimated cubic foot space needed. In addition, when placing the order, I was given a rate between 3 and 5 k. MAX. The end number was 8700. Never was I told price could/would exceed the 5k. Also, I scheduled the delivery date for Dec. 9th. I was told today that delivery is 1-28 days after pick- Up. Nowhere, in writing or verbally, was that conveyed to me. This firm needs to be put in jail.
Business response:
Hello, Thank you for reaching out to us on this platform. Based in your statement it's evident that you did not read our estimate in its entirety since we go into great detail that this is only an estimate and not actual cost. You were not given a rate between 3 and 5 k. You had a locked in rate of $3.50/cf. Dec 9th is your First Available Date for Delivery (FADD) which is not a delivery date nor did we advises as such. Please see the following excerpts from your signed estimate with us. We do apologize that you may have ... read more
Moving across country and if that isn't stressful enough using a moving company (Broker) like Empire Moving Group made it a nightmare. Please know that they are a Broker and yes they give you an estimate of the cost of move. As we were told they use their software to give you the best estimate, but they lead you to believe that the price to wrap your furniture, tv, mattresses is included. Beware it is not. We were charged an additional $500.00 to move our Washer & Dryer, and they did not secure our Washer and Dryer with movi... read more
Business response:
Hi ****** Thank you for leaving a review. We're sorry to hear that you were under the impression that tv's amd mattresses were included. When we tell you with our estimate that it is not included. The crew will only pad wrap furniture. Everything else was your responsibility to have ready to go for the crew to load on to the truck. Please see the following from your signed estimate. "Optional Accessorial Services and Additional fees (if applicable to the move): It is customary for the carrier to offer additional service ... read more
Frequently asked questions about Empire Moving Group
How is Empire Moving Group rated?
Empire Moving Group has a 4.2 star rating with 2,899 reviews.
When is Empire Moving Group open?
Empire Moving Group is open now. It will close at 5:00 p.m.