Endurance Dealer Services

Isabel K 

on BBB

2 years ago

I dropped by car off October 4th at the mechanic. As of October 15th I still have no update on whats happening on my car. My mechanic and myself have been trying to contact someone and get an update we have heard nothing. The person I have spoke with was extremely rude and unresponsive as well. This is beyond ridiculous that they still have not given my mechanic an update. He is waiting on their clearance. The first day it took them 5 days to get there and look at it and now its been nothing communication wise since. I would... read more

Chris C 

on BBB

2 years ago

Received unsolicited mail disguised as a tax-type document. Thie letter itself if carefully crafted, so it doesn't say I have a contract while suggesting I have one. This form is solicitation is, in my opinion, intended to exploit senior citizens and others who might be confused by the text. Deplorable. 

Ralph C. 

on BBB

2 years ago

I have received 3 unsolicited letters from this company's ************************* which intimates that I have a service plan that will soon experience a price increase. I refuse to contact the company because this appears to be a scam. It is important to avoid this type of unethical behavior at all costs.The company is receiving 1 star because that is the minimum required by BBB to post my review. 

David N 

on BBB

2 years ago

I bought a contract with this company. After 3 phone calls, manager authorization to send coverage card and coverage booklet, and 5 months of payments I decided they weren't the company they advertised. Weren't through their cancelation procedure and 1 year and 1 month have not received refund, but have received many excuses and offers at a discounted rate to continue service with them. My opinion is do not work with them and they should not be allowed to ever do business. 

Victoria S 

on BBB

2 years ago

I dont think they even deserve 1 star. Not very helpful and really bad on communicating 

EVELINA V 

on BBB

2 years ago

I have the level 4 coverage. I had a broken intake valve spring and they said I had to submit the last 3 service records. They gave me an email address that had a full inbox so the email I sent bounced back. This delayed the claim 4 additional days and I'm paying a rental this whole time. When they reviewed my service records they denied my claim since some of the records were handwritten by the shop that performed the work! I guess they must be computer generated (which I guess they figure can't be forged haha) They said if... read more

Robert M 

on BBB

2 years ago

Do not trust Endurence! They straight up stole our money. We opened a policy and asked every question under the sun. Their answer was just pay the deductible and you truck will be fixed. So we took the bait. Everything was fine for 7 months then my truck broke down. My 2006 **** F-150 lost oil pressure. We had it towed to the garage. The garage contacted Endurence and they sent an inspector out. The inspector agreed that it was a faulty motor part, so we had to provide the last 3 oil changes which had to be within the odomet... read more

Caitlin M 

on BBB

2 years ago

Your sending my 12 tear old daughter mail about increasing her extended vehicle warranty! She doesn't drive yet! 

Derek C 

on BBB

2 years ago

PURCHASED LEVEL 4 warranty, exclusionary.. endurance is denying my claim due to owners manual ************* change maintenance i have had the car and warranty for 6 months and everytime ive taken my car to a dealership ive had to come out of pocket due to the warranty not covering something.. Complete scam artists!