Endurance Dealer Services

Tina G 

on BBB

a year ago

After I purchased my new car, I received a letter with the letterhead of "Endurance" and a customer code of *********************, (without the commas) which might be on all the scam letters". It stated that "there will be a Price Increase to our ************************ Plans (EVSP) effective .....", etc., etc. I had never signed up with this company for service., so how could I have a customer #? I called the company from whom I purchased the car and they said ignore the letter but didn't tell me it was a scam. I know it i... read more

Timiko G 

on BBB

a year ago

Unsatisfied with the service I have received from Endurance. I have extended warranty on my vehicle and this company will come up with any reason not to repair my vehicle after I have did everything I was suppose to do to maintain my vehicle. 

Edgardo R 

on BBB

a year ago

I bought the warranty and now they dont want to pay 

GEORGE S 

on BBB

a year ago

I had a leaking water pump in my car and this warranty service wouldn't cover it. The dealership said they had not been denied before on a warranty claim request before. That told me that this company would find any way to get out of paying a claim. After paying about $1,000 in wasted premiums I cancelled it on Oct 18th. They continued to charge my credit card. After I got the first charge I called them to reimburse me. They said they had to send me a check which I never received. Now they are saying I didn't cancel it on Oc... read more

Edward C 

on BBB

a year ago

Received a very deceptive letter warning of a rate increase. Letter leads to believe I have coverage with this company. I have extended vehicle coverage but work claims through my dealership. I have no idea who the second party coverage is through as many people don't. Tried to sell me a $200 a month policy. Very deceptive business practice. 

John M 

on BBB

a year ago

Endurance / Valuemax are absouetly the most unprofessional, non helpful rude people I have ever been forced to deal with. I would never buy another warranty through this company. My truck has been in the shop for a month because they cant get back to my mechanic with the info he needs to start working on it. When I call them they just tell me there is nothing they can do and have a really bad attitude. I believe they are slow playing the communication to my mechanic with the hopes I go ahead and pay for the repairs and reque... read more

Chris K 

on BBB

a year ago

My guess is the 2023 above the address just refers to this year's batch of victims. No stars deserved for them. It's not just SPAM - it's SCAM. 

Audrey C 

on BBB

a year ago

On Tuesday, November 14th, I called Endurance at. I keep receiving letters from them about an increase to my account. I DO NOT HAVE OR EVER HAD AN ACCOUNT WITH ********************. An employee got irrated because I would not give him my vehicle information. I asked to be transferred to a manager and advised him that all of their letters and emails are being referred to the **** At that point his response was "You have been deleted from our mailing list." The Customer Code was phony and the letter described a Price Increase. 

Janet T 

on BBB

a year ago

Received a letter today from Endurance Dealer Services. It looks quite official. Return address is 2023 ******************************** **************************************************************. Text of the letter advises me of an upcoming price increase and that after a certain date, they cannot honor the service contract price specifically for my vehicle. They advise me to call them so they can hold my contract at the lowest rate, I even have a specific Customer Id. I am not usually fooled, but it was worded just cra... read more