This profile has been claimed by the business owner or representative.
Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They tell you you are covered to get your business. Then when I needed some repairs I was told my car was too old They knew the make model and year of my car when i signed up.. Well why did you take my money every month. I had maybe 3 oil changes they covered but for $94.02 a month. I paid them for my oil changes. Then when I call to cancel, the lady was soooooo ******************** was one lady, forget the other lady. Then you'll on hold for 45 minutes to an hour only to be given a hard time for wanting to cancel. I bet nob... read more
Business response:
Thank you for providing your feedback and informing us about this issue, ******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at ************************************ and we'd be happy to help you out.Thank you, - The Endurance Team
The company gives you a great sales pitch, but falls short of its hype. The company fails to explain to you that it acts like a medical insurance provider. The company will nickel and dime the repair shop for your car. The warranty is not concerned with the manufacturer's parts for your car, it wants the auto technicians to use the cheapest parts for your car. Also, it manages the rates the technicians are paid. So, if your mechanic charges $160/hr, Endurance will only pay $100/hr. So, you think you will have the parts and l... read more
Business response:
******, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Thank you, - The Endurance Team
Tried to cancel put on hold numerous times scam want a refund.
Business response:
Hi ******, We are sorry to hear about your experience and would be more than happy to assist you. Please contact us at ************************************ and we will see what we can do to make this right!Thank you, - The Endurance Team
Big scam company they will only fix minor minor issues !! They will have u pay 100 a month for a elite package to where when the car is broke down they find all the excuses on not to pay or want u to pay out of pocket until a inspector can come find out a way to not pay for claim !! I had a rock or wood fly up on the highway and crack my oil pan witch called my oil to leak without knowing parked car and the next day wouldnt start up due to road caused damage ! The engine was seized due to the rock or wood cracking oil pan un... read more
Business response:
?Hello ******, we would like to apologize for your recent experience. We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please email *********************************** with details about your experience and policy information, and we will be in touch. Thank you, - The Endurance Team
Don't be misled by the great sales people in thinking they are a reputable company. They are not. They have refused repair costs on my vehicle as they said it was a pre existing . I have spoken to 4 totally neutral, strangers to me, certified auto mechanics. They have all told me there is absolutely no way to determine that. If you research this company you will see that this is their modus operandi . Their only good reviews are people praising their sales team
Business response:
Thank you for providing your feedback and informing us about this issue, *****. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at ************************************ and we'd be happy to help you out.Thank you, - The Endurance Team
My transmission was bad and it is covered by my warranty but they want me to pay for a transmission tear down before they will consider covering this transmission once I pay for the tear down it is still not guaranteed that they will fix it they want to know what caused the transmission to go bad the cost of a tear down is **** dollars this company is a scam and I will not recommend anyone I know to do business with Endurance my best friend got this to get this warranty but I will call her asap to cancel her warranty any my ... read more
Business response:
Hi, *********************We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please contact us at ************************************ and we will see what we can do to make this right.Thank you, - The Endurance Team
Bought a contract. Reviewed for 3 days. Tried to cancel several times and was transferred and placed on hold for 45 minutes. When I finally spook with **************** (a floor manager) he spent several minutes challenging my decision, questioning me repeatedly, and even said it was "irrational" for me to cancel. Great customer relations :-(((( From this conversation alone I would never recommend Endurance to anyone!
Business response:
Hi ******, thank you for your feedback. We strive to make every customer experience enjoyable, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, - The Endurance Team
Why every time I call to cancel the rep ********* lie and say They're going to transfer me and no one will NEVER come on the line. I've called MULTIPLE TIMES and no one will assist me. You guys are a BIG SCAM!!!!!!!!!
Business response:
Hi, ***************We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at ************************************ and we will see what we can do to make this right.Thank you, - The Endurance Team
Worst place ever wouldn't recommend nothing but a bunch of scammers
Business response:
Hi, *********When time allows, please send us an email at *********************************** so we can learn more about how your experience with Endurance could have been better. Thank you, - The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,972 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.