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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I purchased a used F-150 with ******* miles in may of 2021. Through the dealership I purchased an extended warranty, the top tier plan that Endurance offers. I was assured that this plan was not affected by the the previous owner but on my maintenance moving forward. I took my truck in for service at ******* miles to my local **** dealer. The gave me the full service recommended. When I picked up my truck they told me that the transmission fluid looked good and they did not recommend changing it at that time. They said that ... read more
Business response:
****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Thank you, - The Endurance Team
Wish i would've went with a different warranty company. Maybe Car Shield or something because endurance try's to play games when it comes to filing a claim and them honoring that claim.
Business response:
********, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Thank you, - The Endurance Team
I was talked into agreeing to a warranty contract, but after consideration, I realized I don't need extended warranty yet as my vehicle is still covered under factory warranty and will be so for several more months. I tried to call the company every single day this week at various times of the day to cancel my contract. The result was the same every single time: I was placed on hold for more than 30 minutes each time before I had to hang up the phone. Each time I called I was told I had to be connected to an account speciali... read more
Business response:
?Hello **********, we would like to apologize for your recent experience. We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to *********************************** with details about your experience and policy information, and we will be in touch. Thank you, - The Endurance Team
They are lucky the received one star. That is for the only person out of ten that was very helpful. *********************** was very helpful in closing my account. All my other experiences where horrible
Business response:
Hi *****, thank you for your feedback. We strive to make every customer experience enjoyable, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, - The Endurance Team
SCAM artists to say the least. I had signed up for the extended warranty for my jeep. When receiving the contract i had questions about it due to information was confusing. I sent an email regarding questions on coverage and specific parts of my warranty. I then had an issue with the screen in my jeep going out. I took it in to my dealership just for them to deny over and over for "pre-existing". This was not a pre-existing issue. My car was never seen by anyone for this issue, my dealership service manager even sent over a ... read more
Business response:
Thank you for providing your feedback and informing us about this issue, *******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at ************************************ and we'd be happy to help you out.Thank you, - The Endurance Team
I've tried to use it 4 times on my vehicle turned down each time always found an excuse why they will not cover my vehicle, l finally canceled and they won't give me my money back I've paid $ ****** for 17 months for nothing.
Business response:
Hi, When time allows, please send us an email at *********************************** so we can learn more about how your experience with Endurance could have been better. Thank you, - The Endurance Team
I wish there was a negative star rating. This experience was horrible!!!! My 85 year old mother was basically forced into purchasing a ridiculously priced warranty due to the practice of pressuring, talking over her and scaring her regarding possible repairs. Then when I called to get it cancelled for her in under 8 hours time I was put through the same experience. It took well over an hour to resolve and the person finally relented only after I stated I would be taking action with the Better Business Bureau and her credit c... read more
Business response:
Hi, When time allows, please send us an email at *********************************** so we can learn more about how your experience with Endurance could have been better. Thank you, - The Endurance Team
I purchased a warranty from Endurance. I been paying on it for 9 months. I have a ram ****. My truck broke down and Endurance denied the claim. They said it was a commercial vehicle and that the person who wrote my policy didnt put a x in the box for commercial vehicle. When I purchased the policy I told the guy I haul cars with my truck. So when my truck broke down, all of a sudden endurance sees it a ram **** and they say oh its a commercial vehicle we denying the claim. But for the 9 months I made payments to yall not onc... read more
******** This is by far the most unscrupulous warranty company. I have met the requirements stated in my contract which is **** miles or 30 days and have highly inconvenienced while they do their investigations only to find out the deny my claim. Claiming it was pre existing. No management responds to customers concerns or returns calls. I pay over $200 monthly for apparently no reason. It appears as though they have no intentions of paying any claims, not even for car rental while they do their checks. Beware and stay away ... read more
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,972 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.