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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The unbelievable energy, time that you were on hold, and amounts of calls that were dropped is unbelievable! I was with this company two years and for the first time needed to make a claim over a seal/gasket. They told me that was not covered only major repairs..so I asked them that sense would it make To have my daughter be driving this car break down because the transmission locked up, have them pay for the roadside assistance, the hotel, and a brand new transmission instead of a $205.81 seal. When I asked them if I could ... read more
Business response:
Hi ******, thank you for your feedback. We strive to make every customer experience enjoyable, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, - The Endurance Team
I purchased a policy from Endurance Warranty Services and was told that it was a 5 yr (60 months) policy/contract and that I would be making payments for 3 yrs (36 months). The agent said that I would be making the initial payment for the policy plus a $20 processing fee. Then Endurance Warranty Services supposedly turned the contract over to another company to collect the remaining payments; however, when I went to make my next payment, I noticed that the account summary showed that I supposedly did NOT make any payments to... read more
Business response:
Hi, *************** Endurance, we really value feedback. Please contact us at *********************************** so we can better understand the events that took place and see what we can do to make things right. Thank you, - The Endurance Team
Avoid using this company for your extended auto warranty at all costs. They denied a claim stating the failure was because of mechanical wear before our contact began... which is going to be most part failures because this is an EXTENDED warranty. Seems they will find any way possible to deny a claim. On top of them denying claims their call wait times seem to over 30 minutes unless you are calling to sign up.Update: Company is requiring I get a notary to stamp my cancellation letter before they will stop charging me $250/mo... read more
Business response:
*****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will see what we can do to make things right.Thank you, - The Endurance Team
I keep getting letters from them regarding a warranty policy on my new car. The vehicle that matches what they are saying in the letter has a 10-year 100,000-mile warranty on it, so I don't want or need a warranty with them. I have called at least 10 times to speak to ********************************* the Vehicle protection coordinator whose name is on the letter. She is a fictitious person; she does not exist. I want this company to remove my address from their database and stop sending me these letters. This company is a s... read more
Business response:
Hi ****, were sorry to hear about your experience and would like to make things right. Please send us an email at *********************************** with your name and the customer code located on the front of the mailer, and we'll be happy to update our mailing list. Thank you, - The Endurance Team
Awful..misleading..legal scammers. I have submitted several claims for various things...ALL DENIED. The latest is my back latch for my SUV. Claim denied. I will be canceling ASAP. I don't need to pay for repairs AND pay Endurance also.
Business response:
Hi *******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, - The Endurance Team
Contacted by this company regarding my extended warranty. Didn't initially realize they are not the company I purchased my extended warranty with so called them. First person I spoke with lied to me so I knew something was fishy. Spoke to an EXTREMELY rude, threatening, and aggressive customer ********************** rep who would not answer my questions unless I asked him the same question multiple times. He said something and when I asked him to clarify he immediately said, "I didn't say that." His rudeness was shocking (he... read more
Business response:
?Hello *********, we would like to apologize for your recent experience. We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to *********************************** with details about your experience and policy information, and we will be in touch. Thank you, - The Endurance Team
Avoid these swindlers at all costs if youre reading this. Any professional review website reviews youve read are a paid lie for them. Theyre trash. Theyre covered-parts list warranties dont really cover anything and arent extensive. Theyll do ANYTHING they can to get out of paying for a covered part, including but not limited to reclassifying a part as external rather than internal as well citing obscure wordage to cover their a** for a part the dealer MAY have HAD a recall for but you NEVER qualified for due to restrictions... read more
Business response:
Hi, Sj.At Endurance, we really value feedback. Please contact us at *********************************** so we can better understand the events that took place and see what we can do to make things right. Thank you, - The Endurance Team
Vehicle was in a accident & was a total loss. Tried to contact Endurance Warranty to cancel policy numerous times & was left on hold & mysteriously disconnected each time. Definitely wouldn't recommend them to anyone!! If I'm having this many issues trying to cancel, I can only imagine the trouble I would have attempting to get a repair!
Business response:
Thank you for providing your feedback and letting us know about this issue.. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at ************************************ and we'd be happy to help you out.Thank you, - The Endurance Team
RIPOFF! They send you a contract AFTER they consider you enrolled. When you refuse the contract they will not give you your money back. Contract is very poorly written and does not tell you all you need to know and then they still hold you to the contract even if you disagree with it and want to cancel. Don't use them for anything!
Business response:
We appreciate your feedback. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, - The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,972 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.