This profile has been claimed by the business owner or representative.
Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
In 2021 I was denied a claim due to my truck having 5th wheel hitch installed in the bed. After several discussions, Endurance Warranty decided the hitch should not have been an issue and I was issued a new policy. The new policy was issued a day before the claim was denied and the mileage was sated higher than the mileage on the claim. This year I was denied a claim due to a mileage discrepancy caused by the original claim and the policy mileage. In trying to resolve this issue I spoke with many representatives who sent me ... read more
Business response:
"Hi ******. Were sorry to see that you had a less-than-satisfactory experience. We pride ourselves on our customer ********************** and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please give send us an email at ***************************************** you, The Endurance Team"
The most awful customer ********************** experience I have EVER encountered. Please listen and do your research!!! Do NOT use this company! I had a 30 day trial period to decide or cancel for full money back. When I called to cancel within 30 days- the sales rep refused to let me cancel. They wanted to know why even though I do not have to give them a reason. I told them I was selling my car and they wanted me to send them a bill of sale. They said they had to know I wasnt choosing another company over them. He refused... read more
Business response:
"Hi, ********. When time allows, please send us an email at *********************************** so we can learn more about how your experience with Endurance could have been better. Thank you, - The Endurance Team"
Refused to pay for a claim and did not offer further assistance. Terrible customer **********************!
Business response:
"Hi, ***. We're sorry to see that your expectations were not met. When time allows, please send us an email at ************************************ We'd like to see what we can do to make things right.Thank you, - The Endurance Team"
If i could give them lower than 1 star or minus stars i would. These people are a scam. I purchased a policy through paylink and paylink referred me to this business after a complaint was made to the bbb. *************************** services stated that the policy was through endurance. Endurance had no record of the policy but took a portion of my refund check. I feel like they are scammers and the representatives are rude and disrespectful. They need to be train on phone etiquette. Its a shame to scam people!!!
Business response:
We appreciate your feedback, ****** and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at ***************************************** you, - The Endurance Team
For nine months they took my payment when I needed a covered repair they denied my claim stating that I had a speedometer discrepancy I would not recommend them I left ********* to come here I'm done with car warranties.
Business response:
Hi, We're sorry to see that your expectations were not met. When time allows, please send us an email at ************************************ We'd like to see what we can do to make things right.Thank you, - The Endurance Team
I tried to use my roadside assistance and they left me sitting in the cold on the side of a state route for 4 hours!!! No one ever showed up and I had to have family come from yet another 1 hour away from where my car broke down at.
Business response:
Hi,. We're sorry to see that your expectations were not met. When time allows, please send us an email at ************************************ We'd like to see what we can do to make things right.Thank you, - The Endurance Team
Endurance is the worse warranty I've ever had I purchased a plan when it came time to use the warranty after 4 weeks of Endurance checking my car over they denied my claim. My transmission went out in my daughter's 2017 ****** sentra its 6k ro replace I didn't have the money to repair had to sale car as is lost 8k. ****** I learned check the company's complaints, Endurance has alot of complaints and low reviews score, alot of complaints that where the same as mine this company needs to be shut down.
Business response:
Hi We're sorry to see that your expectations were not met. When time allows, please send us an email at ************************************ We'd like to see what we can do to make things right.Thank you, - The Endurance Team
Terrible customer **********************. Need trained reps to answer the phone's and address customer concerns.
Business response:
Hi,. We're sorry to see that your expectations were not met. When time allows, please send us an email at ************************************ We'd like to see what we can do to make things right.Thank you, - The Endurance Team
Endurance Warranty Services breached their contract after my 2012 Chevrolet broke down just days after the waiting period and mileage requirement was met claiming a preexisting condition. The "Service All Wheel Drive" warning light came on and the "Service Engine" light came on and was blinking the day the car broke down. I had the car towed to the shop thinking, after viewing a video showing how to service the All Wheel Drive, that dirt or grime was restricting the air flow to the throttle body. The shop informed me, later,... read more
Business response:
Hi, *****. We're sorry to see that your expectations were not met. When time allows, please send us an email at ************************************ We'd like to see what we can do to make things right.Thank you, - The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,972 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.