Endurance Warranty Services

Ryan P 

on BBB

3 years ago

Back in May of 2022 I called to cancel a policy for a truck I no longer owned. I was told it was taken care of but obviously it wasnt. Ive come realize 7 months later that I have still been paying for it. This time when I call no one to answer no one to call me back. 

Charles B 

on BBB

3 years ago

Received a mailing from Endurance saying my rates were going to increase and that I needed to contact them at 1-800-xxx-. I called and spoke to asset protection "****" who wanted me to tell him information on my "covered" vehicles. I explained I didn't think I had any "covered" vehicles and asked him to tell me what vehicles they showed I owned that they were covering. His response was that he couldn't provide me with that information and insisted that I provide him with the vehicle information. I then advised him I am retir... read more

Byron R. 

on BBB

3 years ago

EADV16123178- I had taken out a warranty on my truck several months ago and on the 10/12/22 i opened a claim stating that my water pump needed replaced and was at the shop. The mechanic contacted endurance and was told that i needed to turn in my registration to my vehicle so they can investigate it not being a commercial vehicle. The sales man that sold me the contract went through the questions about my vehicle and i answered what it was used for and still sold me the warranty. I was told told the claim was denied because ... read more

Stephen A 

on BBB

3 years ago

Endurance is yet another warranty company that screws its customers by using slippery terms and conditions, as well as contracting with a 3rd party to administer their warranty plans. This means while your contract says internal engine parts are covered, they will find some reason to not cover it, despite the part being on the covered list. This is basically fraud IMHO (not a lawyer). The 3rd party that administers the policy is a nightmare to deal with and they will kick you back and forth between Endurance and them, ultima... read more

Sarah D. 

on BBB

3 years ago

This place really puts the screws to people and take our money while making everything sound so great. The guy I talked to in the beginning when I was thinking about purchasing the warranty made everything sound like a dream and that's exactly what it was...A DREAM!!! I've been paying this place for a year now, it was $100 a month up until about 4 months ago, then they ever so graciously lowered it to $80 a month because of a withdrawal coming out of my checking account when it wasn't due. They did end up refunding me the mo... read more

Michael M 

on BBB

3 years ago

I was reviewing my policy within 30 trial. The link for finding the closest shop was 40 miles away. I called to confirm if that was correct and was met with a brick wall. They refused to answer the question and only offered to send info. It took me over 3 hours of repeated calls and cursing to finally reach the person who could cancel imy policy and was again met with a song and dance. They accused me of having a car issue (as I'm driving around in my car, mind you) and tried mocking me, and even worse-preaching to me (serio... read more

Elaine B 

on BBB

3 years ago

On March 3, 2022 I purchased an Endurance Auto Warranty. I agreed to have the enrollment fee and the monthly premiums auto debited from my bank account. On August 8 I filled out the required paperwork to terminate my policy. My account had been auto debited for August already on August 3. I waited for a month, then inquired the status of my prorated refund on Sept. 8. The phone attendant couldn't find record of a refund and 'sent the inquiry to billing'. I did not hear back and on Sept. 14 I called again. A different attenda... read more

Brittany J 

on BBB

3 years ago

Endurance direct is literally the worst company I have ever dealt with. They are nothing but a headache. Majority of their customer ********************** reps are beyond rude. My vehicle has been at the repair shop since 8/8/22 they have sent numerous inspectors out just to make the process harder and longer and when you question it all they tell you is "there is no timeframe" or "it is stated in the contract." I was told on Thursday 9/29/22 they received all documentation and video for the adjustor as of today it is still ... read more

Twanda M 

on BBB

3 years ago

I purchased a contract with this company on 06/11/2021 my car broke down and I was told I needed an engine replacement along with a water pump on July 20,2022. this company refuse to repair my vehicle and also refuse to give me a full refund . I have paid this company over ******* by credit card installments . I cancelled the warranty and asked for a full refund and they told me it takes 6 weeks to process its been 2 months and I called them and they told me I wasn't due anything! I need all my money back this is unacceptabl... read more