Endurance Warranty Services

Carlene S. 

on BBB

8 years ago

These people called me many times a day .. I asked them many times not to call and that we were on the no call list... Talk about a scam company they didn't even know what year my car was.. when I told them that they didn't even know the year of my car, the person on the other end of the phone said well that's not a big deal..I should not be making a fuss about it.. at that point I told her I was not going to fall for their scam and hung up a few mins later I received another call from them. Again I asked them noty to call a... read more

Cole M. 

on BBB

8 years ago

This deceptive company sends a one-page double sided invoice-like document. It shows an "example invoice" and "do not pay" in the fine print. But to a senior, this looks like a bill that needs to be paid. Endurance lures unsuspecting recipients with these fraudulent invoice decoys and asks the recipient to call the number listed. What is this, 1972? The name of the company on the return address approximates a government agency with the name "Department of Automobile and Records". Impersonating a government office exposes th... read more

Justin S. 

on BBB

8 years ago

Just as thought that it couldn't possibly happen to me: Endurance denied my claim, with almost the exact same surgical precision as it did on countless of others that are also reviewed here on BBB. There is a reason why over 90% of the positive reviews are associated with the warranty being sold. This company will roll out the red carpet for you to sign up, only to leave you hanging out to dry when it is time to file a claim. I have been paying on a warranty that isn't worth the paper the "warranty printed on. I did every si... read more

Judith B. 

on BBB

8 years ago

I don't understand how BBB can give this scam outfit an A rating when they engage in deceptive advertising designed to lure unsuspecting older folks into buying, a practice that has been already frequently documented in reviews. "The Department of Automobile Records" is what this unscrupulous company calls itself.!! Making a patently false claim, also, that they know something about the current warranty expiring. Awful, awful, awful and SHAME on BBB for rating them highly. I will NEVER trust a BBB rating again. 

Daniel S. 

on BBB

8 years ago

I hope this message is read and reviewed... Nicole was a saving grace in a confusing scenario. I tried to use the service I'm clearly paying for. Instead I was informed that my contract was canceled, but it was obviously a mistake. I was connected to Samantha, a customer rep for **********, she told me she knew I'd been paying but there was a clerical error. When trying to follow up w/her, my calls were avoided by putting other reps on the phone, she instructed them to inform me that I may not be reimbursed for car rental no... read more

Mike F. 

on BBB

8 years ago

This company uses FAKE review websites to sell their auto warranty program. Just google auto warranty reviews. You'll see several fake sites listing them as the best. However, you'll also notice a link for the company right next to the review. That's how you know it's fake. I would strongly suggest reading the BBB reviews. Virtually all of the positive reviews say how one customer service rep or the other is "nice" or "professional". Virtually NONE of the positive reviews say anything about the company COVERING CLAIMS. Then ... read more

Justin L. 

on BBB

8 years ago

I was solicited more than 100 times by phone to purchase their (Endurance) extended service contract. After months of their relentless phone calls, I gave in and purchased their supreme package at $3600 which was the best that they offered. Not to mention the upsells of high tech add on, etc that the salesman insisted I have for the in dash media, GPS, etc. Several months later after the initial waiting period and mileage requirements were met, I had a problem with a transmission leak. I immediately took the truck into the r... read more

John M. 

on BBB

8 years ago

Bottom line Dealership overcharging talked to Ediie *****,he identified himself as the customer service manager, minutes later problem resolved. 

Judy E. 

on BBB

8 years ago

Was told I was covered bumper to bumper for anything mechanical.. Filed a claim only to find out that (of course) the part of my engine that needed repair was not covered. I even stressed when I purchased that I wanted the engine and trans to be covered. The most important parts of a car. This place is a total rip off. They didn't have a problem taking ,y money though.