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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I had taken my car to Serra ********* in ********** for them to look at it because my engine light came on. I was thinking Endurance would pay for the work. After I talked to ********* ********* of Endurance, I was told the warranty didn't cover minor repairs like needing spark plugs and so other things that is covered by the car owner. She was very professional in her conversation and I understood. Thank you. Good work.
Business response:
Thank you for your kind words, ******. We really appreciate you taking the time to share your experience with us. - Endurance
My wife and I loved ******* Aoroyo she was patient and stayed on the phone for 40 minutes helping us with all of our needs and questions!
Business response:
*****, we're glad to hear you had a positive experience with Endurance! Your feedback means a lot to us, and we're here whenever you need support. - Endurance
I was lucky, I never filed a claim before, so my dealer inspected my car and knew how to get started for me, they filed the claim and in couple days ,I had the repair done and was on my way. So my experience was above my expectations. Thanks
Business response:
Hi *********, we're so glad to hear that your claims experience went smoothly and we were able to get you back on the road quickly. We appreciate you taking the time to share your feedback and for being part of the Endurance family! - The Endurance Team
She was polite knowledgeable and very respectful i hate that I forgot her name.
Business response:
Hi, ******. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don't hesitate to reach out. - Endurance
Over 10 years with endurance each claim has been processed without any difficulty. Their customer ********************** is extremely efficient, supportive/helpful in resolutions. Offers you the opportunity to use your own personal mechanic with complete follow through by ( Endurance Mechanic Specialist) in in their effort to one, protect the welfare of their clients and secondly, review the integrity of repair service consultants. I would highly recommend Endurance Warranty Service to my family and friends. I woul NOT leave... read more
Business response:
Hi ********, thank you for your longtime trust and for sharing such kind feedback. We're glad to hear your claims have been handled smoothly over the years and that our team has been able to support you and your mechanic throughout the process. We truly appreciate your recommendation and are grateful to have you as part of the Endurance family. - The Endurance Team
I would not be happier with Endurance. I had issues with my ********** snd AC operation. I brought my chicken to the dealership to make sure the work would be performed properly. Endurance worked with the dealership and gave approval for the work ahead of schedule. The dealership also found another separate issue with my suspension and without my knowing a problem existed they worked with Endurance to taje care of this covered problem as well. I am thrilled with the service provided by both the dealership and Endurance. Than... read more
Business response:
Hi, ******. We're so glad to hear that your repair experience went smoothly and that both your vehicle issues were addressed quickly. It's great to know our team and your dealership were able to work together and get everything approved ahead of schedule. Thank you for sharing your feedback! Sincerely,The Endurance Team
Without getting into specifics.Endurance exceeded my expectations and would not hesitate to recommend them. The only suggestion I would make is to choose your repair facility wisely if possible a facility that has worked with Endurance before. Next time I will avoid my **** dealership if possible.
Business response:
Hi, *****. Thank you for recommending us in your review! We're glad your experience with us was a great one. - Endurance
She was helpful with my questions and explained everything I inquired about.
I, unfortunately, canceled my policy as it was not right for me and maybe, if I would ve asked more questions, I may have decided not to use coverage. I just took it at face value. So on coverage, I can't give 5 stars, but if I could, I'd give 5 for the customer service I received from a few, including Sheena Banks for being so gracious. She is well trained, but has a God given talent that can't be trained or replaced. She didn't make me feel bad about canceling and was very prompt in explaining terms of recourse. Clarity of... read more
Business response:
Hi, ******. We appreciate you taking the time to share your feedback, and we're glad to hear you had a positive experience with our customer ********************** team. It's great to know that our *** was able to assist you clearly and respectfully. Thank you for your thoughtful review and for giving us the opportunity to serve you.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,246 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.