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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I called up to change my payment info and the customer ********************** rep. *** very helpful polite. He also greeted me with a hello asked how my day was going. Before he was finished with my update info he asked if I had anything else that I needed to do. Every time I have called up I have always great customer **********************
Long wait time for answering phone call and several transfers to have resolution to my concern
Business response:
Hi, *******. Thank you for your feedback. We're sorry to hear about the long wait time and multiple transfers you experienced while trying to resolve your concern. If there's anything further we can assist with, please contact us at ************************************ Thank you, The Endurance Team
****** was a great help with the customer ********************** she provided me! Very patient and kind keep up the great work love ??
My experience with ****** ******** was a very good one.Thank you for your kindness and help in resolving my issue.Your professionalism is surely noted here in my review.Endurance thank you also for covering my Car and for the great Customer Support.Keep hiring the right people because Im sure like many other we hate bad Customer ********************** ************* far so good.Keep up the good work.
My car was totaled after an accident. I called & *** ******** was awesome - she explained how to navigate the process of getting a different car onto the policy. She cancelled the auto payment immediately. She was friendly & helpful above and beyond!
Business response:
Hi, ****. We appreciate the kind words and are glad we could provide you with a positive experience! - Endurance
I got the best customer ********************** from *********. All my concerns were addressed. I was very satisfied with the service she provided me.
Business response:
Hi *******, we're thrilled to learn that you had a positive experience with us! - Endurance
********* was EXCEPTIONAL with explaining to me what was happening with my policy. Unfortunately the so called windshield coverage is a serious problem and only covers certain claims. This unfortunately was not revealed when they were trying to sell me coverage
Business response:
Hi ******, thank you for sharing your feedback. We're glad to hear our *** provided exceptional service and clearly explained your contract details. We understand your concerns regarding windshield coverage and the importance of clear communication during the sales process. If you'd like us to review your coverage further or address any remaining questions, please contact us at ************************************ Sincerely, The Endurance Team
****** *., helped me w/policy issues and coverage; he thoroughky explained what customer ********************** *** informed ne was INcorrect; i was ready to cancel my policy until speaking to ******. ****, the ******* was not helpful and apparently INCORRECT
Business response:
Hi ********, thank you for sharing your experience. We're glad to hear ****** was able to thoroughly review your policy and provide clear, accurate information when you needed it. We also appreciate you bringing your earlier interaction to our attention. Your feedback helps us improve. Sincerely, The Endurance Team
I was about to cancel my insurance until I spoke with this guy. He explained everything in detail and made me feel appreciated as a customer
Business response:
Hi, *********.We're glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve. If you ever need anything, we're here to help. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,561 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.