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Ewing Buick GMC
- Car Dealers
- Plano, TX
About this business
Location details
6425 Dallas Pkwy, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Although no mechanical work was done they did find discrepancies with the KwikKar shop on Marsh Ln. I appreciate that because I feel like they destroyed my engine in which now leaves me without a vehicle and Ewing discovered that.
Business response:
Thank you for sharing this. I'm sorry to hear about the situation with your vehiclethat's a tough position to be in. I'm glad our team at Ewing Buick GMC was able to identify those discrepancies and give you some clarity on what's going on. Even without mechanical work, making sure you have accurate information is important, and that's what we aim to provide every time. We appreciate you trusting us to take a closer look, and we're here if you need anything moving forward.
Not impressed. They did not have a loaner first time I went and the second time the loaner was dirty inside. Also, the mechanic left a patch of oil on my floor mat and some tools were left there too. Seems to me they are not a luxury dealership
Business response:
Thank you for sharing your feedback. We're sorry the loaner availability, vehicle cleanliness, and overall experience did not meet expectations. This is not the standard we aim to provide at Ewing Buick GMC, and your comments help us improve. We appreciate you bringing this to our attention and hope to provide you with a better experience next time at Ewing Buick GMC.
When I came to get my car, it wasn't washed and the associate was in the bathroom for more than 25 minutes.
Business response:
Thanks for leaving this feedback. It sounds like your experience was not up to our usual standards, so we'd like to know a bit more about your visit. Please give us a call at (972) 905-9294 so we can address this.
They told me my car needed a new engine for $11k or to buy a new car. No evidence, no testing, no quote or work order even when I asked for it in writing TWICE. Never going back to that dealership again.
I am not exactly happy with some aspects of how the service is offered and explained. I understand how there is a need for a diagnostic fee. However, what I don't understand is the lack of communication. It was frustrating dealing with a software issue, having to return the truck multiple times,, and not having a service advisor understand the truck or the software. In a connected world and having a more software-defined truck, it matters to be both an IT and a mechanic. Unfortunately, these skills are very rare, and hoping ... read more
Business response:
We appreciate your thoughtful feedback. You're correct that software-defined vehicles require a different level of technical understanding, and we recognize the challenges this can create when issues arise. Clear communication about diagnostic processes and repairs is important, and we'd like to discuss your specific experience. Please contact us at (972) 468-6025 so we can address your concerns.
They sold it out from under me without giving me half a chance.
Business response:
Thank you for sharing your feedback. Our inventory does change quickly, but we understand that it is frustrating to miss out on a vehicle you were interested in. We do get new stock in constantly, so please let us know if we can help you out in the future!
Went in for an oil change and a tire sensor repair. Upon arriving I had to wait in my SUV for a long period of time. When I final met with my service advisor the first thing he wanted to sell me was a $1500+ maintenance package. Then they said when checking the tire sensors there were 3 that were not working even though the vehicle only showed one not working. The repair was over $500.00 for the 3 sensors. I called Discount Tire and it was only $63.00 per sensor installed. When I got to Discount Tire only one sensor was out,... read more
Business response:
Thank you for sharing your feedback. We're disappointed to hear that this experience didn't meet our usual standards. We'd like to learn more about what happened with your serviceplease contact us at (972) 372-9187 so we can look into this further.
The quote for replacing the sensors on my tires way out of line. The light still coming on. Took it to NTB and they reset the tire monitor and no more light on. Didn't charge me. I have been going to Ewing for my vehicles and service over 20 years. Very disappointed.
Business response:
Thank you for sharing your feedback. We're disappointed your appointment didn't result in the timely service you expected at Ewing Buick GMC; this certainly doesn't meet our usual standards. Please contact us at (972) 372-9187 so we can address these issues and improve your next visit.
Didn't like waiting 90 minutes to get service. Why make an appointment? Coffee cold. Took over 15 minutes to check out.
Business response:
Thank you for sharing your feedback. We're disappointed your appointment didn't result in the timely service you expected at Ewing Buick GMC; this certainly doesn't meet our usual standards. Please contact us at (972) 372-9187 so we can address these issues and improve your next visit.
Frequently asked questions about Ewing Buick GMC
How is Ewing Buick GMC rated?
Ewing Buick GMC has a 4.7 star rating with 12,009 reviews.
When is Ewing Buick GMC open?
Ewing Buick GMC is open now. It will close at 8:00 p.m.