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Ewing Buick GMC
- Car Dealers
- Plano, TX
About this business
Location details
6425 Dallas Pkwy, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very poor response. Did not respond to phone calls or texts.
Horrible day with my car for two months, no update same story waste of time. Promise me my truck could be fixed. Ended up having it towed to lifted trucks they completed 9,000 of work I have a brand new truck again. Never going back to this location it sucks and I will place a google review. Raj horrible
They have no responsibility of the work they do . Customer has to tell them what they supposed to do . Horrible They put the wrong tyre on our suv. I had to go show them this is not he right tyre of this suv. Then only they changed.
Business response:
Thank you for bringing this to our attention. We understand how important it is for repairs to be done correctly the first time and appreciate your patience as we corrected the tire issue right away. The proper tire was ordered and installed the following day, and we're glad the matter was fully resolved. We value your feedback and the opportunity to make things right.
Poor service and poor communication. A 20 minute issue took nearly 2 hours
Business response:
We appreciate you taking the time to share this with us. Your visit did take longer than expected, and we understand how frustrating that can be. Timeliness is important to us, and we'll be using this experience to improve our processes moving forward. Thank you for bringing this to our attention and we hope to earn the opportunity to make this right.
Good service. This box is stupid.
Business response:
Thank you! We're glad to know you had a good service experience here at Ewing Buick GMC. We look forward to welcoming you back next time!
I am thankful my truck is fixed, however my customer service experience was very "Take it or leave it". There was a lack of communication and extensions to the timeline without explanation. Questions or concerns were negated and or brushed off. The cover for my fuse box inside the passenger cabin was not put back in its place. When spending $2,300 on my vehicle I did expect clear communication, explanations and visuals, effort to search of alternatives when looking at large cost fixes, and covers put back in there place. On ... read more
Business response:
Thank you for sharing your experience with us. While we're glad your truck was ultimately repaired, we're truly sorry to hear the process was stressful and that communication and follow-through fell short of expectations. We understand how important clear updates, explanations, and attention to detail areespecially with significant repairs and under the pressure of an upcoming move. This isn't the level of care we want for our customers, and we'll be addressing your concerns with our team to prevent situations like this in t... read more
Over priced. Always 2 or 3 days to service
Business response:
Thank you for your feedback. We're sorry to hear you feel our service is overpriced and takes longer than expected. That's not the experience we want for our customers, and we'll be reviewing this with our team to see where we can improve.
The communication regarding the repairs for my vehicle were not satisfactory. My vehicle was in the shop for a entire week. I had to initiate contact with my service advisor every two days for the status of my vehicle. I was really expecting better customer service from this dealership.
Business response:
Thank you for sharing your experience. We're truly sorry to hear the communication about your vehicle's repairs did not meet expectations and that you had to reach out for updates. That's not the level of service we want for our customers, and we'll be addressing this with our team to ensure better follow-up moving forward.
I did not like the service because my warranty included a DEF exhaust fill which they did not apply the first time I went, yet in paper they said they did. So this second time I told them I had a included service for the DEF exhaust fill and the guy that attended me did not want to believe me, so I printed the proof out and even with this they barely put anything in and charged me over $100. This service left me really unsatisfied both times i have gone. But it is what's available. I hope that if I have any mechanical issues... read more
Business response:
Thank you for bringing this to our attention. We're very sorry to hear about the difficulty you experienced with your DEF exhaust fill service and the way the situation was handled. That's not the level of care or accuracy we want for our customers, and we understand how frustrating it must have been to feel unheardeven when you had proof in hand. We'll be reviewing this with our team to ensure better communication, accuracy, and customer support moving forward.
Frequently asked questions about Ewing Buick GMC
How is Ewing Buick GMC rated?
Ewing Buick GMC has a 4.7 star rating with 12,010 reviews.
When is Ewing Buick GMC open?
Ewing Buick GMC is closed now. It will open tomorrow at 9:00 a.m.