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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff, disgusting room The staff that helped us book our room was very helpful. The room was the worst weve ever stayed in. If it hadnt been just for the night so we could sleep we would have changed hotels right away. The first thing was stench of cigarettes in our non smoking room. The floor was sticky all over. Our shower did not drain properly and we had to wait so it wouldnt flood the room. There was bloody spots on the wall in the bathroom and a towel with a couple spots of blood was left hanging behind the door. ... read more
Business response:
Dear Melissa, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better se... read more
I walked into the room put my food down and few roaches start running from behind the microwave had to move my food to the table right away had to eat it right away laid down on the bed felt like something was biting me all night no sleep a terrible experience never go back again
Business response:
Dear Aaron, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Although the staff was friendly, the area was not great. The room was old and the floor was dirty. It is cheap and you get what you pay for. I would honestly not stay here again.
Business response:
Dear Rachel, Thank you so much for sharing your experience with us. We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
No way no how First of all, the room was filthy! I had to purchase a mop, bucket, disinfectant wipes and cleaner with bleach. I had to mop one section at a time because the water was like chocolate milk. The bed sheets had black fuzz pieces everywhere. And the best part about the cleanliness, a posted notice on the bathroom mirror. Everything is cleaned top to bottom and is inspected. Everyone should be fired!!! The walls were a baby diarrhea yellowish color with marks and stains everywhere. I didnt want to even touch the wa... read more
Business response:
Dear Michelle,We deeply regret the experience you had during your stay. Your concerns regarding cleanliness, pests, and the overall condition of the room are taken very seriously, and we sincerely apologize for the discomfort this caused. This is not the level of service we strive to provide. We also regret that your interactions with staff were not as expected. Please reach out to customer support regarding your refund. We are working to address these issues to ensure better experiences for all guests. We genuinely apprecia... read more
What I didn’t like was the carpet didn’t look like it had been vacuumed for a while, there was pieces of thread on the carpet and the drain trap in the sink had foreign debris in it. It could have been cleaned out better.
Business response:
Dear Carolyn, Thank you for sharing your valuable feedback about your recent stay with us. We hope that you had an overall great experience. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for yo... read more
Check in was terrible and lobby was stinky
Business response:
Dear Felipe, Thank you for choosing our hotel and for taking the time to provide your feedback. We sincerely apologize for any disappointment you encountered during your check-in process and for not meeting your expectations regarding the comfort of our environment. We know a first impression is essential, and what you experienced is not typical. Your feedback is invaluable to us, and we are committed to addressing these issues to improve our service. We welcome the opportunity for you to stay with us again and receive a muc... read more
They were strict about friends coming to visit. They asked me what was i traveling for. Sorry i think thats none of their business
Business response:
Dear Greg,Thank you for sharing your feedback. We sincerely apologize if the inquiries during your stay made you feel uncomfortable. Our team is trained to ensure the safety and comfort of all guests, and we appreciate your understanding in this regard. Please be assured that it was never our intention to make you feel that your privacy was being compromised. We value your feedback and are committed to improving our services to better meet the needs of our guests. We hope to have the opportunity to welcome you again in the f... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,785 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.