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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms smelt like cigarettes and one room smelt like urine. Dirty walls and kitchenette area. Garbage stacked in walkway next to elevator.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
I didnt stay there, they threw me out and one of the workers attacked me...
Business response:
Dear Guest, We are sorry to hear that your experience with our hotel was unacceptable and traumatic. We apologize for the incident where you were asked to leave the premises and, more seriously, for the physical altercation with one of our staff members. Situations like this are taken extremely seriously, and we are committed to ensuring the safety and well-being of all our guests. We're investigating this incident thoroughly and will take appropriate action. We would like to discuss this further if you can reach out to us. ... read more
We were not happy with this hotel, this is the worst we ever been. The room was dirty, weird people around, smells. I had to sleep in clothes and not feel comfortable at all.
Business response:
Dear Guest,Thank you for sharing your experience with us. Ensuring clean and comfortable accommodations is our highest priority, and we sincerely regret that we did not meet your expectations during your stay. Your feedback is extremely valuable, and we will bring these concerns to the attention of our housekeeping team to facilitate necessary improvements. We greatly appreciate your patronage and look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management
No go! We have travelled route 66 staying in budget motels along the way - this was shocking. Did not feel safe at all, drug taking and domestic violence ongoing through the night. Room smelt appalling. Guy on check in was kind and helpful can’t help but feel for the poor soul witnessing this everyday. Do not stay here unless you want to score Fentanyl or die essentially
Business response:
Dear Guest, Thank you for your feedback. We’re truly sorry to hear about your unsettling experience and the concerns you encountered during your stay. The safety and well-being of our guests are our top priorities, and it’s distressing to learn that you felt unsafe. We take issues related to security and the condition of our property very seriously. Your feedback will be shared with our team to address these concerns and ensure a safer, more comfortable environment for all guests.Sincerely,Hotel Management
Awful stay The room was not cleaned, bed linens were dirty, homeless were hanging out in stairway and knocking on doors all night. Light switches didn’t have plates. Do not recommend!
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
Business response:
Dear Crystal, Thank you for sharing your experience. We sincerely apologize that the room did not meet your expectations. We strive to provide attentive and courteous service, and your feedback will be shared with the team to ensure better communication and support in similar situations. We hope you will give us another opportunity to provide a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
Business response:
Dear Crystal, Thank you for sharing your experience. We sincerely apologize that the room did not meet your expectations. We strive to provide attentive and courteous service, and your feedback will be shared with the team to ensure better communication and support in similar situations. We hope you will give us another opportunity to provide a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
Nous nous sommes présentés vers 15:30 heures à cet hôtel. La chambre ne nous convenait pas du tout ( tout à côté de la buanderie avec un bruit terrible). Nous avons demandé de changer de chambre et monsieur à la réception nous a dit qu’il n.en avait pas d’autres de disponible. Il a accepté d.annuler notre réservation mais n’a pas voulu nous remettre un document d’annulation. Il était mal poli et très expéditif. Va t’il vraiment annuler cette réservation comme il a dit?
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize that the room location and service at check-in did not meet your expectations. It is disappointing that your request for a room change could not be accommodated due to availability and that the interaction at the front desk left a negative impression. We strive to provide attentive and courteous service, and your feedback will be shared with the team to ensure better communication and support in similar situations. We hope you will give us another oppo... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.