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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filthy and filled with cockroaches. We left after a few hours and the manager refused to refund our money.
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We apologize for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We are also sorry for the inconvenience you had concerning your reservation. If you made a reservation through a t... read more
Very unsafe location. Not suited to handicapped person
Business response:
Dear Barbara, Thank you for sharing your experience with us. We sincerely apologize for the concerns you raised about the location and accessibility of our hotel. Ensuring the comfort and safety of all our guests is a priority, and we are committed to continually improving our services and accommodations. We will review the areas you mentioned to ensure they align with our guests' expectations and make adjustments where possible. We truly appreciate you taking the time to provide us with this important feedback, and we hope ... read more
The staff was horrible here completely rude I would not recommend this place to nobody
Business response:
Dear Monica,Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Avoid Checked in for a 2 week stay but checked out after 2 nights. Didn't notice the staines in the bedding, on of which was a huge and obvious semen stain i only saw after the second night. The desk chair was filthy and full of some kind of gunk. The staff was friendly and helpful but i just couldn't continue staying there. 1st time I've ever checked out of a hotel. I don't expect The Ritz for the price point but there is showing a little ware and tear, and then there is just filthy and disgusting.
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
It was not clean and it smelled bad.
Business response:
Dear Diana, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
My husband and I were not happy. No breakfast in morning even though advertisement showed grab n go . The front desk workers were awful . Honestly this hotel probably one of the worse ones we stayed out 2 thumbs down
Business response:
Dear April, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with... read more
The bathroom had a bad odor of urine.
Business response:
Dear Rigoberto, Thank you for being our guest. We understand that any discomfort can impact the overall experience of your stay. Please accept our apologies for any inconvenience this may have caused. We have taken serious note of this and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope you will give us another try so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.