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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Jose, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
It was really dirty I pay for a 2 bed and they give me one bed
Business response:
Dear Jose, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for the oversight in meeting your expectations with respect to the requested room. Also, we acknowledge that we did not meet the customary standards of cleanliness and comfort. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Rest assured, we ... read more
If you don’t want to spend that much money for the night and passing through the city. And all you want is clean bed, shower and a restroom's for few hours. It’s a good place to stay. The restroom is clean, towels clean. There was couple of issues for me, 1st was the smell of the room, the room I had has a kitchenette. the people that stayed the night before cooked something spicy, onion and garlic and room smelled terrible. I checked in late after 11 pm. So I stayed in the room, by morning the smells was almost gone. 2nd wa... read more
Business response:
Dear Thurman, Thank you for sharing your experience with us. We regret any aspect of your stay that fell short of complete satisfaction, and we apologize for any inconvenience caused. Your feedback will be shared with our team and utilized to drive future improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience you deserve.Sincerely,Hotel Management
It’s ok if your staying for few hours and all you want is a clean bed, shower, restroom and fan/heater/ac that works.
Business response:
Dear Thurman, We appreciate your feedback and hope your stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way.Sincerely,Hotel Management
Don't be deceived Stop don't let the picture for you the breakfast is not a breakfast well not to what I'm used to but yeah all you get is coffee and wrapped up donuts or Twinkies or whatever prefer a motel breakfast a real one
Business response:
Dear Eugene,Thank you for choosing to stay with us. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. Thank you for bringing this to our attention. We hope you stay with us again the next time you visit our city.Sincerely,Hotel Management
Not good. Notice roaches in bathroom. Linens not clean n very wrinkle.
Business response:
Dear Tanya,We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Business response:
Dear Charlotte, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Lotz of filled trash cans around, floors seemed stained and had trash in halls and corridors to room, inside appeared to not have been swept well nor mopped at all and had a smell of top ramen or some weird smell. If on a budget its ok.
Business response:
Dear Venus, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,785 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.