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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A/C did not work well, and found a bug on the bed. No vending machines.
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a clean room and well-kept facilities, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Under the min Pretty basic...not even a coffee maker. No oans no dishes no cups no conditioner. No body mentioned that cleaning is extra. Two beds one chair. Did not make it a great stay
Business response:
Juliana, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. The coffee maker, bath amenities, and kitchenware for your suite are available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We are sorry for your disappointment with the hotel's housekeeping policy and apologize it was not communicated before. We value... read more
cockroaches in the my doughtier room,two days in a row.
Business response:
Thank you for your review. We apologize for the inconvenience your daughter had due to the roaches in her accommodation. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The room I was in smelled horrible as though someone had fried disgusting food in it for a month straight. I was afraid my clothes and I would smell like that room. The room was dirty (floors) with visible dirt like it had not been vacuumed or cleaned.
Business response:
Jennifer, we apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I found hair and a flea in the bed when I arrived. It was not clean. I also found hair on the floor in the bathroom. I am disappointed that the room was not clean and ready for me as I had a super late night arrival and had to leave early in the morning.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Good. It was near the airport. Bad. They advertised breakfast which was really coffee and some packaged granola bars and muffins. If you want a hot breakfast go elsewhere.
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,786 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.