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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for any inconvenience you experienced and for your less than pleasant visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nothing this is the worst extended stay America I have ever stayed at
Business response:
andy, thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations for a stellar visit, so please accept our apologies for the issues which impacted your stay, making it less than comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Did not get room service for cleaning the entire 7day stay. The room above me had a guest who was up at all hours of the night was extremely loud and when I told the front desk the just said she works graveyard shift n
Business response:
Nancy, we apologize for not meeting your expectations for a perfect stay. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. We are sorry for the disturbance caused by the guest in the room above you. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip relaxing. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Flooring is awful. Dangerous when wet. Didnt not illude to hominess. Cold floor. Rooms were small and uncomfortable.
Business response:
Thank you for staying at our hotel and for taking the time to post a review. We are sorry for the problems you encountered with our accommodation. We are working to remedy these issues so that, next time, your stay will be absolutely perfect. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, Hotel Management
Disappointed I used to book Extended Stay of America because it has kitchen so i can prepare food my kids. But this time i was really frustrated and disappointed. I switched on electric burner gas top it takes 40 mins to fet heated. We have wasted time on cooking because of heat slowness. We had a plan to go to Sandia Peak at 8.00 AM but we started at 11 AM because of this heating problem. We missed the Tramway due to wind at the top of the mountain but wind starts at 11.40 PM actually Tram was functioning before 10 AM.
Business response:
Krishna, thank you for choosing to stay with us. We are sorry for the difficulties you experienced due to the electric burner and regret the inconvenience it caused. We will share your feedback with our appropriate team so that they can take the necessary steps to ensure better experiences for our future guests. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Room smelling like cigarettes..disguiting..the bathroom needs repairs asap ..the faucets were coming out of the wall..i traveled with little children and arrived late..so they were sleeping and felt bad to take them in and out of the hotel..i would never stay there again..im so sorry..
Business response:
Good afternoon Cris, I am so sorry to hear of this experience you had at our property. We are a full non smoking hotel so to hear of our rooms smelling like smoke is a huge concern and we will address this. We will investigate the room you were staying in so that we can address the issues about the faucets and said repairs to get them fixed. We hope you give us another chance to change your experience as we take pride in our cleanliness and being consistent in our deliverance of service. Again, thank you for staying with us ... read more
The hotel staff were very rude, will not give clean towels for the next day, did not do room service when requested. I ask for personal hygien supplies but did not want to give anymore for my 2nd stay, toaster and stove did not work. I was ask that some funds will be deducted from my account for the replacement of any item not working regarless of fault or not. Very unfair service. Hotel owner needs to replace all items not working, customers are not responsible for their broken item. I reported all items at the beginning of... read more
Business response:
Loretta, thank you for sharing out feedback with us. We sincerely apologize for the service and maintenance issues you encountered while you were here. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. Your concerns regarding the condition of your room and in-room amenities have also been discussed with the appropriate team. We hope you will consider giving us... read more
Business response:
thank you for sharing out feedback with us. We sincerely apologize for any issues you may have had during your stay. Our staff genuinely cares about providing an enjoyable stay for all of our guests, we hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Front desk staff was extremely unprofessional the next morning. I will never stay again.
Business response:
I apologize for the experience you had while staying with us here at the Extended Stay America Albuquerque Airport. If you would like to contact us to give further information regarding the service. Please contact us at any time as someone is always present at the front office. Thank you so much and hope to hear back from you soon!
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.