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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we got our card and went to our room the whole room was a mess like someone was still in there and then we had to wait for a clean room after 19hrs of driving.
Business response:
Thank you for choosing us. We are sorry your room was not properly cleaned and serviced prior to your arrival. We have taken note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
.....they gave my pre paid reservation away! Had to drive 100 miles to another town at night trying to find a room.
Business response:
Thank you for staying with us and sharing your review. We are sorry for the reservation issues you experienced and the inconvenience this caused to you. Your comments have been discussed with the front desk staff, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Not Worth It. Awful !!! Service was not good, breakfast was just nutrigrain bar and coffee. Pathetic .
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast and that our service wasn’t to your expectations. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
THIN WALLS Thin walls. We could hear the neighbors tv and loud conversations through late night. We had an early morning.
Business response:
Thank you for being our guest. We are sorry for the noise issue you experienced and that ruined your stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Extremely dissatisfied. My reservation from hotels.com never got to the hotel apparently, so we showed up after a long day, expecting a room only to find that our reservation didn’t get there and they had no room available. I made my reservation weeks in advance, got confirmation, had paid in full, and didn’t get a room. We spent the first night of our trip on a terribly uncomfortable hide away and roll away bed in my in laws room. There are 5 of us (my husband, myself, and our 3 children) and we had to sleep in what would h... read more
Business response:
Robert, thank you for being our guest. We are sorry for the issues you had with your reservation made through the third party website. Also, we are sorry you didn’t like our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Bed sheets and pillows had hairs. Bathroom walls and shower curtains were stained. Lobby smelled like fish. “Breakfast” included granola bars and coffee, that’s it!!!
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
While the staff was friendly and very accomodating, the hotel is old and outdated. Our first room, the shelf was ripped out of the wall so they fixed it, and then the TV wouldnt work so we had to change rooms. Then the tv worked but channels did not match to the guide they have. The pillows are cheap and flat and the beds super uncomfortable. We stayed only a couple nights and changed hotels because our backs hurt so much from the beds. This place severely needs a remodel.
Business response:
Thank you for being our guest. We are sorry for the issues you had and that our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.