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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very disappointed when we arrived at the property. The smell was horrible. We woke up with a rash on our body and the beds were full size not queen.
Business response:
Kaygee, thank you for being our guest. We apologize for the difficulties you had while you were here. Please be assured that we have asked our housekeeping team to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Did not get the 2 bed room as shown online. Got a king with a pull out couch after the receptiones told me she had no room when I showed up and expected me to leave. Don’t recommend this place bad customer service.
Business response:
Arturo, thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Not good Worst bed ever! Sheets and blanket were terrible and was freezing. Heater was very stinky and loud. Dusty with pet hair. Kind of weird that when you walk in there is s big bowl of dog bones and nothing for people. Not that i wanted or needed food at that point but only dog bones is kinda uninviting.
Business response:
Stacy, thank you for leaving a review. We are sorry for the difficulties you experienced and regret the inconvenience it caused. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Price was exceedingly too expensive for accommodations
Business response:
ETHAN, thank you for sharing about your overall experience. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service and amenities our guests enjoy. As an extended stay hotel, we also offer affordable nightly rates, budget weekly rates & discount long-term rates. We hope you will stay with us again whenever you return to the area. Sincerely, Hotel Ma... read more
Save your money We paid 1300 dollars for a room for a week and this is what we got, the customer service here was terrible. We tried to contact the hotel front desk for info about shuttles and could not get an answer at 9pm, it rang non stop for 5 min then we tried again and still have not got our question answered. The trash was not taken out so customers were piling trash at the bottom of the stairs for days! and the smell was terrible there were also ants in the trash. They key cards we got were just as bad, they constant... read more
Business response:
Jesse, we are sorry you encountered poor service from our front desk associates and that they did not attend to your needs. Please accept our apologies as we take pride in our service and assure you that the experience you reported is unacceptable. Rest assured, your feedback has been shared with the appropriate team so that we no future guests encounter such experience. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Rio rancho City is great this place is not Definitely not worth my money, I’ve stayed at better hotels for less money. So many things wrong with the room, old looking and bad smell. Customer service after initial check in was awful. Will never book this place again. Hotels.com customer service was contacted since all of this happened at midnight when all we wanted was a place to spend the night, my kids sure don’t appreciate everything we went through to get an extra pillow and blanket. They also promised to reimburse and ha... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Additionally, we are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queri... read more
First, let me say I knew this was not going to be an exceptional property and expected a 3 star experience. I did read the reviews and noted problems - and that the manager responded to most if not all of the comments made. However, some of the issues I noted during my stay made it obvious that the bare minimum of comfort and what I payed for were not going to be available - Pet waste around property, 9 days before room cleaned, vending machines empty or non functional, unable to get an extra pillow or pillows that weren’t f... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. As your review is anonymous, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.