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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible beds. Not cleaned daily - they only clean every 6 days. Breakfast was a pre-packaged tiny muffin and coffee.
Business response:
Dear Jessica, Thank you for being our guest and for taking the time to give us your feedback. We regret any dissatisfaction with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. Also, we know how important it is to start your day with a good breakfast; therefore, we are sorry our selections didn't meet your expectations. We will certainly pass along your fe... read more
Microwave didn't work properly (plate was too big). Sofa bed had no pillows or bedsheets, talked to person in front desk and recieved sheets but only one pillow. Had pet hairs and caused allergies and eye irritation, also caused sciatic to flare up(hard sofa bed) No do not disturb sign and there was no breakfast available.
Business response:
Dear Gerald, Thank you for taking the time to provide us with such detailed feedback. We’re genuinely sorry to hear about the issues you encountered with the microwave and sofa bed during your stay, and we completely understand your frustration. We also apologize that our housekeeping staff overlooked some areas in your room. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. We will address all your concerns with our appropriate teams t... read more
I was kicked out of my room at midnight due to a scheduling conflict which could've neen easliy fixed
Business response:
Dear Mark, Thank you for providing your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
Safety & security questionable Two exit/entrance doors were not latching or locking. When we told the front desk, we were told “it’s been that way for awhile.” They had very little concern. Several homeless people hanging around in the back…near the back door that wasn’t latching/locking.
Business response:
Dear Gary, Thank you for taking the time to share your feedback with us. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests. Your concern regarding the door has been noted, and we will address this appropriately to ensure our guests' comfort and satisfaction. Also, please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. We hope to have another opportunity to provide you with the flawless vi... read more
After checking in. We went to our room. Only a sheet on the bed, not even tucked in. The 3 pillows were on the chair. Looked around room for extra linens but there weren’t any. Had to go to desk to get blanket and quilt. Also no hairdryer in room. When I reserved the room, website said free breakfast. When we checked in We were told breakfast hours and that it was coffee and maybe a muffin!! First day, coffee and no muffin. Next day, small prepackaged muffins.!
Business response:
Dear Karen, We appreciate the time you took to provide us with feedback. We sincerely apologize for any disappointment you faced concerning our breakfast option, as well as the inconvenience with the blankets and other amenities. Your feedback is highly valued, and we are dedicated to utilizing your insights as we continually enhance our services. We aim to ensure a significantly improved experience during your next visit.Sincerely,Hotel Management
The male staff member that checked me in was very rude and I think intentionally gave me the worst room in the whole hotel. I didn’t have adequate hot water and was positioned right next to a main exit door that was consistently opening and closing during my 2 night stay. I didn’t want to deal with his rudeness so I opted to stay in the room. The other staff members I encountered were pleasant though. I did enjoy using their small gym and eating a burger place walking distance from the hotel. The parking lot was riddled with... read more
Business response:
Dear Shaun, Thank you for your valuable feedback regarding your recent stay. We are dedicated to consistently providing exceptional service, and we sincerely apologize for the disappointing experience you encountered. Your observations concerning staff behavior and cleanliness issues have been duly noted. We are in the process of implementing corrective measures across the relevant departments to address these concerns and prevent similar issues in the future. Our commitment to enhancing both our services and facilities rema... read more
Our room was not clean. The clerk didn’t even try to help us. We stayed in another hotel.
Business response:
Dear Rachel, Thank you for your feedback. We regret that your experience did not meet your expectations. Cleanliness is an important priority for us, and we will address your comments with the relevant team. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Management
Pésimo servicio y nunca hicieron la limpieza
Business response:
Dear Adriana, Thank you for taking the time to provide your feedback. We sincerely apologize that your experience did not align with the high standards we strive to maintain at our hotel. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. However, these services are readily available upon request for a nominal fee. Your comments are invaluable to us and have been shared with our front desk staff to enhance our communication regarding the services we offer. We appre... read more
It should not say continental breakfast because coffee does not make a breakfast. There was absolutely nothing to eat. The tv in the bedroom did not work but the front desk staff could not fix it. Not a good place to stay.
Business response:
Dear Michelle, Thank you for your feedback regarding your recent stay with us. Our commitment is to provide every guest with an exceptional experience, and we regret any shortcomings you may have encountered during your visit. Your valuable input regarding our breakfast offerings will be shared with our leadership team to identify opportunities for enhancement. We would welcome the opportunity to host you again and to provide you with the exceptional stay that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.