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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The halls were noisy, dogs barking at 2 am. The bed made squeaky noises when you moved. No wash cloths or kleenex in the room. The free breakfast was the worse Ive ever seen. At 8 am there was only coffee. Some staff person brought in oatmeal packets and wrapped muffins. No juice, no fruit no protein.
Business response:
Dear Sherry, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience that you rightly deserve.Sincerely,Hotel Management
Very loud, doors were slamming all night. 1 am still heard doors slamming.
Business response:
Dear Bobbi, Thank you for sharing your feedback regarding your recent stay. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short of your expectations. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible. We look forward to the opportunity to serve you more effectively during your next visit.Sincerely,Hotel Management
Restroom and bathtub The restroom is not good. Broken bathtub drainage. The restroom sink is clogged up. The room is cold not enough heat.
Business response:
Dear Vivianita, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you wi... read more
Tbis was the worse place we have stayed and we travel alot we found cockroachs we went to ask for blankets they said they didnt have none. We pulled the cushions off the hide a bed and tons of dog hair came flying out. Breakfast the muffins where old and gross nothing else to offer will not be staying here again
Business response:
Dear Julian, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations regarding our accommodations and breakfast options. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more memorable and satisfying exp... read more
Bath tub was dirty Hair left in it. Obviously housekeeping did not clean the room thoroughly
Business response:
Dear Miguel, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.