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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
IT FELT LIKE A CHEAP HOTEL/KITCHENETTE. IT'S FOR FOLKS TRYING TO SAVE MONEY AND MAYBE NEED TO STAY FOR A LONG PERIOD OF TIME. STAFF WAS GREAT. IF YOU NEED KITCHEN SETUPS, BOWLS, PLATES, DISH SOAP, THEY WILL SUPPLY IT ON REQUEST. NO SOAP OR SHAMPOO IN THE SHOWER SO BRING IT. VERY BASIC. NICE AREA AND CLOSE TO ALBUQUERQUE
Business response:
Dear Guest, Thank you for sharing your experience. While we are glad to hear that our team left a positive impression and that our location suited your needs, we apologize that our accommodations did not meet your expectations, and we appreciate you pointing out where we can enhance clarity and comfort for future guests. Your comments help us identify areas for improvement as we continue refining both the amenities we provide and how we communicate them. We hope you will consider staying with us again and give us another opp... read more
Cesar extremely rude to his guest's
Business response:
Dear Guest, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We take all concerns about guest service seriously and will address this with the appropriate team to ensure a more respectful and professional environment. Sincerely, Hotel Management
Unfortunate situation Booked a handicap room. Upon arrival informed that all rooms were taken. Difficult stay with my mother in a wheel chair.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for the inability to accommodate your request for the specific room. While we make every effort to fulfill such requests, regrettably, there are occasions when the requested room is unavailable. We understand and genuinely regret any disappointment this may have caused. Ensuring a comfortable stay with exceptional service is our priority, and we hope for the opportunity to enhance your experience in the future, ... read more
First, I would like to say the staff are friendly and courteous and were not my reasons for rating so low. The hotel need renovation/ update desperately! Windows in room were filthy, one bed sheet was white while the other was dingy yellow. There was no shower curtain. My daughter had to go down to the desk because no one answers the phone, They gave her a new bed sheet and a shower curtain to put up herself. The breakfast is not really breakfast and just snacks so don't bother. overall, I think management needs to rethink w... read more
Business response:
Dear Guest, Thank you for your feedback. We are grateful for your kind words about our staff and apologize for the challenges you experienced during your stay. Your comments regarding the condition of the room and the amenities are truly valued, and we will address these areas for improvement. We understand your concerns and will work toward enhancing both the comfort and quality of the guest experience. We hope you’ll consider giving us another opportunity to provide you with a more enjoyable and pleasant stay in the future... read more
People stay here like a apartment complex got woke up by a boom box play loud music right next door to us for a real nice neighborhood not so nice place
Business response:
Dear Guest, Thank you for your comments. We apologize for the disturbance you experienced during your stay. While we aim to provide a peaceful environment for all guests, we understand that noise issues can be disruptive and frustrating. Your feedback will be addressed with our team so we can better monitor and manage guest conduct to maintain a more comfortable and restful atmosphere. We hope to offer you a more relaxing visit in the future.Sincerely,Hotel Management
When I checked in, hotel staff was rude. iPad on counter top to sign didn’t work at the time of when my signature was needed. I told hotel staff it wasn’t working and his response was “why not, it’s been working all day”. Other hotel guests saw the wasn’t tablet wasn’t working and agreed with me in fromt of hotel staff. He did something on his end and tablet worked after he did what he did. When I got into my room, there was hair and pubic hair all over in the tub/shower. Hotel staff had to come and clean it out. Also bed fr... read more
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the unsatisfactory experience you had during your stay. The rude behavior of our staff, along with the maintenance and cleanliness issues in your room, is certainly not the level of service we aim to provide. Your feedback is essential, and we will address these concerns with our team to ensure improvements in service, cleanliness, and overall guest satisfaction moving forward.Sincerely,Hotel Management
no pool as advertised. the continental breakfast was nothing of such. we didn't have towels in our room. when we asked the front desk, he stated policy about we bring the towels and exchange them. When he said to give him 45 minutes it was to late, so I found a store that had towels.
Business response:
Dear Guest, Thank you for providing your valuable feedback. We sincerely apologize that your experience did not meet your expectations. We recognize how disappointing it can be when advertised amenities, essential services, and overall comfort do not align with what is anticipated. Your insights are critical to us and will be communicated to our team as we strive to enhance the guest experience.Sincerely,Hotel Management
When we arrived they did not have a room for us. There was someone in the room assigned to us. Once the person was removed we were given a dirty room. Hair in the shower, dog food on the floor. We asked for fresh bedding and changed the sheets ourselves. They were to clean the room the next day and did not do a good job. Hair was still in the shower and dog food still in the floor.
Business response:
Dear Guest, Thank you for sharing your experience, and please accept our apologies for the unacceptable conditions you encountered during your stay. We are sorry for the confusion at check-in and, even more so, for the cleanliness issues you faced afterward. Your experience falls far below the standards we hold ourselves to, and we are taking your feedback seriously. We have already addressed this matter directly with our housekeeping and front desk teams to understand what went wrong and ensure it does not happen again. You... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,119 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.