This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was not clean Had crumbs and hair. Small live cockroach in bathroom area. Windowsills filthy
Business response:
Dear MarieAnne, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize for not meeting your expectations. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you and provide you with a pleasant experience.Sincerely,Hotel Management
Not satisfied The tv was not working, adivse to get afirestick to watch wifi show, there was no hot breakfast
Business response:
DearLaurie, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please be assured that we are taking the necessary measures to resolve them. Thank you for bringing these concerns to our attention, and we are grateful for the opportunity to improve our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management
NOT READY YET! Terrible! We were put into three different rooms due to things broken. 1st RM bathroom door did not close. 2nd RM big leak all over room. 3rd RM phone stopped working,TV off all night someone hit the satellite dish outside! When we came back to hotel after dinner, there were police all outside and in the lobby! We did see workmen there fixing stuff in lobby and vending area.
Business response:
DearAudrey, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by switching multiple rooms. This is not the experience we strive to provide for our guests, and we take your feedback seriously and will address these issues with our team to ensure improvements. Additionally, the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. P... read more
Not happy!! Everything about this hotel was horrible. The check-in clerk was rude, when we got to our room, the folks above us had children running back-and-forth back-and-forth on a hardwood floor mind you rolling around in the chairs. When asked the front desk to change rooms, we were told no, when asked the front desk to book another room we were told no. We had five people in our reservation. We went to ask for towels when we noticed there was only 4 we were told we had to give towels to get towels. Five people for four ... read more
Business response:
Dear Paula,Thank you for your feedback. We are deeply sorry to hear about your experience and the inconveniences you faced during your stay. The issues with noise, towel availability, and service from our team are certainly concerning, and we understand how this negatively impacted your visit. Please know that this is not reflective of the standards we strive to uphold. Your comments will be shared with the appropriate teams for immediate improvement. We sincerely apologize for falling short of expectations and hope you will... read more
I pay 102 dlrs for night but room was lot noise looks like walls not have insulation
Business response:
Dear javier, Thank you for providing your feedback. We are committed to delivering an exceptional hotel experience and sincerely apologize for the noise disturbances you encountered during your stay. Our front desk staff is available and is always prepared to address any concerns you may have in order to enhance your comfort. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.Sincerely,Hotel Management
Very dirty! Dog hair and trash in the hallways. Room was full of dog hair. Shower wasn't cleaned. Door to the outside broken. Tradh piled up outside. NO BREAKFAST! Highly recommend not staying here!!
Business response:
Dear SHAWN, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Not going back Front desk was too busy chatting with his friend that was checking in to really make me feel welcome. Room was gross, sticky stains on floor, black lent balls in bedding and smelled like men’s cologne. Maybe not washed? The tub was old and peeling, the room smelled like mildew. No bueno. We left a day early and drove home 3.5 hrs instead of staying another night which was paid for. We locked ourselves out and went to get another key on Saturday at 3:30 pm and were green by a sign saying “ we have stepped away”... read more
Business response:
Dear Victor, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is essential in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back soon.Sincerely,Hotel Managemen... read more
Sheets where noticeably used wrinkled foul smell in room from restroom checked out a day early couldnt stand the iting from the beds crumbs on sheets inder stained blanks just horrible
Business response:
Dear Lorena, We deeply regret the distressing experience you encountered during your recent stay. Your feedback is incredibly valuable to us, especially when it comes to maintaining a clean and comfortable environment for our guests. Please know that we uphold the utmost standards of cleanliness for our accommodations. Rest assured; we are carefully reviewing our housekeeping procedures to ensure that our rooms consistently meet the highest standards of cleanliness. Thank you for bringing this to our attention, and we eagerl... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.