This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one at check in for nearly an hour
Business response:
Dear Guest, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management
Newly renovated room so the AC didnt work, tv didnt work, bathtub was dirty. Had to sleep on the pull out bed to stay cool. Michelle at the front desk was amazing though.
Business response:
Dear Heidi, Thank you for evaluating your stay with us. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve.Sincerely,Hotel Management
There was mouse poop on the sofa bed. The AC did not work.
Business response:
Dear Ellie, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
bothered both nites by an employee bugs in room
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will... read more
Got Ben at the first night by bedbugs and the restroom was still dirty. There was hair everywhere on the floor.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will... read more
My room had been used prior to my arrival. The toilet was not working properly. The hall smelled of cigarette smoke and was noisy. Additionally the noise from the gas station next door was very loud.
Business response:
Dear Roberta, Thank you for choosing us. We apologize for the inconvenience you experienced due to the maintenance, noise, and odor issues during your stay. Your comfort is important to us, and we regret falling short of your expectations. We'll address these issues promptly with the appropriate team to ensure a more pleasant experience for our guests in the future. Thank you for your feedback, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management
Location was excellent, the room was terrible it smell bad in the room thier were no trash cans but staff was very friendly .
Business response:
Dear Karen, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the cleanliness in the room, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Thank you for appreciating our location and finding our staff friendly. Please return when you are in the city, and we serve you again with a better experience.Sincerely,Hotel Management
Wasnt very clean. Sketchy ass people in lobby and hanging around the place.
Business response:
Dear Oscar, Thank you for choosing us and sharing your recent stay experience. We are sorry for the disappointment with the hotel's cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. Also, we will instruct our team to re-check the rooms before delivery. Our front desk team is available to help you with anything while you are our guest. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.