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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in and my room had not been cleaned, I was told they didn’t have another room and had to wait. They gave me a room an hour later we dropped our things off and left
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the inconvenience you encountered with your room not being ready at the time of check-in. We recognize the frustration this situation may have caused. Your insights will be instrumental in enhancing our room preparation processes, allowing us to provide a more seamless experience for future guests.Sincerely,Hotel Management
It was so dirty, could not stay second night. Asked for another room but was not given, so had to find another place to stay.
Business response:
Dear Guest, We sincerely apologize for your experience and regret that your stay did not meet your expectations. Cleanliness and guest satisfaction are top priorities for us, and we’re truly sorry we fell short in your case. We also regret that we couldn’t accommodate your request for another room. Your feedback is invaluable, and we’ll use it to make improvements. We hope you’ll consider giving us another chance in the future to provide you with the quality stay you deserve.Sincerely,HotelManagement
I will not ever stay at this property again
Business response:
Dear Guest, Thank you for providing your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
No daily housekeeping, no hot breakfast, unfriendly staff, staff never at the counter, no snack or soda machines, rooms look old inside
Business response:
Dear Oscar, We are sorry for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let us discuss this with the relevant team and find a resolution to satisfy our guest... read more
Save your money! The hotel was dirty. We had a non-smoking room but people were smoking. The bed and pillows were extremely uncomfortable. As well, several lights were missing lightbulbs, the phone didn’t work and the floor in the room was laminate and sticky. Would not recommend
Business response:
Dear Charitee, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. This is certainly not the experience we want our guests to leave with. Our housekeeping team is already reviewing it and taking action. Smoking is never allowed on the hotel premises. Our front desk team is always here to assist you. Please consider giving us another opportunity to improve your experience.Sincerely,Hotel Management
I never understand hotel properties that put their accessible rooms for handicapped individuals so far from entrances or elevator doors. Not all handicapped people are wheelchair bound. We were jn the room before we knew their were no cups or glasses to use. That dhould have been covered st check-in. Also every breakfast offering was carbohydrate loaded. Diabetics need protein.
Business response:
Dear Doris, Thank you for sharing your feedback. We sincerely apologize for the challenges you faced regarding the accessibility of your room and the lack of kitchenware amenities in your room. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. Additionally, we appreciate your input regarding the breakfast offerings. Your comments will be taken into ... read more
Horrible beds. Not cleaned daily - they only clean every 6 days. Breakfast was a pre-packaged tiny muffin and coffee.
Business response:
Dear Jessica, Thank you for being our guest and for taking the time to give us your feedback. We regret any dissatisfaction with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. Also, we know how important it is to start your day with a good breakfast; therefore, we are sorry our selections didn't meet your expectations. We will certainly pass along your fe... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,119 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.