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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here There was no hot water.
Business response:
Dear Julie ,Thank you for submitting a response and taking our survey. Sorry to hear you had an issue with our water during your stay as this is the first I have heard of this issue. We hope you have safe travels and return back to us on your nect visit.
Business response:
Dear frank, Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
Our room was adequate but so old and not updated at all. The bathroom sink was either so old it couldn't be cleaned or it had not been properly cleaned. The kitchen had no silverware, dishes or pots and pans so we had to bring home take out to eat dinner and breakfast. It did have a microwave.
Business response:
Dear Richard, Thank you for posting a review of your recent stay, and we apologize for the inconvenience caused by the bathroom sink condition and upkeep of the property. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Regarding the kitchenette, Our front desk team is just a call away to provide you with these utensil sets when re... read more
Not friendly. Horrible bed. Bags of leftover food in cupboards. Breakfast over at 9:30am. Will not be staying there again
Business response:
Dear Russell, Thank you for sharing your experience at our hotel. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. We also regret you didn't have a restful night's sleep. Clean and comfortable accommodations are central to what we provide our guests, and your insights are invaluable. We understand that every detail matters and assure you we are working to address these issues. We appreciate your comments and hope you will consid... read more
I didn’t like how there are rooms that have kitchens but no dishes and we have to asked for dishes and take em to our room
Business response:
Dear Cecile , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. I do apologize that the offerings for dishes and items was not to your liking as we do this to ensure sanitation for each item. We wish you safe travels and hope to see you back again in the near future.
Literally the worst I have ever stayed in. I travel to abq every month and decided to bring my family along this trip. I would never recommend this hotel to anyone and I am regretful my family stayed in it for a night. It was run down and very shabby, gross. No coffee maker in the room, the microwave didn’t work. My wife was afraid to sleep under the covers. I always stay at the Hilton Garden Inn next door and fortunately I was able to stay there with my family for the rest of the week.
Business response:
Dear Pablo, We deeply regret the subpar experience you and your family had during your stay with us. Your feedback is very concerning, and we sincerely apologize for the inconvenience you encountered. Rest assured, the situations you've described are not representative of our usual service standards, and we will address the issues you've highlighted to prevent future occurrences. While we cannot change what transpired, we would be grateful for the opportunity to welcome you back and regain your trust in our hotel. Sincerely,... read more
Business response:
Dear Delores , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
Business response:
Dear Desiderio , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
The room wasn’t even swept after construction we took a shower and had to wash our feet again after getting out. The shower curtain was hung improperly so it barely reached the tub so water would go everywhere. The remodel construction was done very cheaply the trim around doors and the floor has gaps. There was paint and drywall dust in the halls even though there wasn’t any construction going on. The stairwell smelt of animal urine and feces. We were there for a week and not once did we receive turn down service our room h... read more
Business response:
Dear Larry, We sincerely apologize for the issues you experienced during your recent stay with us. Our team is dedicated to ensuring that our guests have an outstanding experience when traveling with us, and we apologize for any shortcomings that you may have experienced. We acknowledge that no explanation can erase any negative encounters you may have had, but we want to reassure you that we will be taking appropriate steps to rectify the issues you faced and prevent them from recurring. We welcome the opportunity to prove ... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.