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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty. Dirty dirty. No one ever at the front desk
Business response:
Dear Racheal, Thank you for taking the time to write a review. We are sorry for the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Also, we regret that the room was not as fresh and clean as you expected. Your feedback will help us to improve our service and guest experience continuously and is shared with our team to review and improve. We appreciate your patience and look forward to having you stay with us so we can provide yo... read more
Business response:
Dear Caleb,Thank you for taking the time to leave feedback as we use this to ensure huest satasfaction. We wish you safe travels and looking forward to seen you back soon.
Do NOT recommend this hotel! The only good thing was a welcoming person when we checked in. The room had a musty smell, floor dirty, hair in shower and sink, noisy air conditioning (sounds like it is breaking down), pillows small and uncomfortable, kitchen chair was dirty, dead bugs in room. The 'breakfast' bar was a joke. Bad coffee and no nutritional food to speak of.
Business response:
Dear Guest, We apologize for the disappointments you faced during your stay. Your feedback is taken seriously, and we're addressing the issues immediately. Our team aims for a warm welcome and a comfortable stay, and we're sorry for the lapses in cleanliness, maintenance, and amenities you encountered. Rest assured; improvements will be made to rectify these concerns. We're working to enhance our breakfast offerings as well. Your insights are invaluable in our ongoing efforts to provide a superior experience. If you reconsid... read more
Business response:
Dear sarah,Thank you for taking the time to provide feedback and fill out our review. We use this information to ensure all guest have a great stay and how we can better the next stay for you and others in the future. Thank you again and hope to see you back soon.
I will never stay there again the price for the room and what you get is outrageous. I was upgrade due to a problem in the first room. the staff was great. No shampoo no glass or cup to rinse out your mouth. It was a convenient location for my trip but there are other choices.
Business response:
Dear cynthia, Thank you for your feedback. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. We look forward to welcoming you back for your next visit.Sincerely,Hotel Management
Pool was closed and covered with tarp. Breakfast was 3 sad little muffins and lots of coffee creamer. No tea. No fruit. Coffee needed to be made. Breakfast was 6 to 9 and it was only 6:30. When I asked the staff if that's all there was for breakfast, she said, "Yes maam!" With attitude.
Business response:
Dear Mary, Thank you for sharing your review. Please accept our sincere apologies for the inconvenience while staying with us. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. However, We would also like to apologize for the pool conditions you described and will work to improve this going ... read more
Business response:
Dear Deborah ,Thank you for taking the time to complete a review for our hotel. We use this information to ensure all guest and guest to come have the best experience . Thank you again and hope to see you back very soon.
Its a dump The place is a dump, the hallways smell. Rooms are dirty and run down. No hot water. Do not stay here
Business response:
Dear James, Please accept our apologies for your allotted suite not being up to your expectations and for any oversight in our hotel areas. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have taken note of the numerous concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Mana... read more
Property is old and needs updating. TV was missing remote and staff couldn't or wouldn't fix issue.
Business response:
Jeffry, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback and hope to see you again. Sin... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.