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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a horrible smell and I had to clean the room myself due to having already paid for 5 days. I did contact th The room had a horrible smell and I had to clean the room myself due to having already paid for 5 days. I did contact the Front desk about the room and Iman (I believe that's how you spell her name) She was very helpful, but I needed to speak to the Manager about the horrible smell. He was not really helpful, he did allow me to wash the curtains, and the smell did come out. It took me two days to get the o... read more
Business response:
Dear Linda, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Poor It smells bad
Business response:
Dear NAZARETH, please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. We look forward to having you with us again so we can provide you with the flawless stay you deserve. Sincerely, Hotel Management
Fair
Disappointed! Wasn't at all like the pictures, room door didn't even close right and when asked to move they said there wasn't any more rooms available. Key had to be constantly changed cause it didn't work. The parking look was dirty and didn't feel so safe specially with my toddler there. Won't go again nor recommend!!! The only thing I kinda liked was that the staff from the front desk was nice!
Business response:
Dear Yesi, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Bad Very disappointing stay. Beleive it should have been made clear from the start that perminany residents lived in the facility. Never have I smelt crack until I stayed here. I was aware it may smell a little of smoke from the reviews but not from a lethal drug. It was obvious it was used as a drug facility given the the eyes on the quest sitting round the hotel reception. Frequent visits from the police to the hotel. Fire alarm broken on the wall in the room. Cigarette left all over window seal. Room was spacious but extr... read more
Business response:
Dear Taylor, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Fair
Bad The rooms which I requested were not available. The worker at the front desk said that the property was overbooked. I have never had this to happen before. There was nothing to like , very poor experience in the beginning.when we pulled up to the property there were clothes all over the front steps.
Business response:
Dear judy, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for not being able to provide the room you requested. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We hope you will consider staying with us again so we can provide you with the seamless stay yo... read more
don’t come here again trash horrible stay
Business response:
Dear Sergio, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
smelled bad, living in the ghetto, staying in projects falls advertising I could get a haircut and all the drugs I wanted, low income housing
Business response:
Dear Yolanda, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.