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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not stay again When I arrived to the hotel room the bathroom door was locked the clerk had to come up with a butter knife and unlock the door. The television was small and placed low on the cabinet that it could not be watched comfortably. The tub was dirty
Business response:
karen, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Mein Zimmer war sehr hellhörig. Neben dem Fernseher musste ich jede Nacht weitere Aktivitäten in Nebenzimmern mit anhören. Meiner Meinung nach daher nicht zu empfehlen für Familien. Bei dem kostenlosen Frühstück handelt es sich lediglich um ein grab-&-go Frühstück.
Business response:
We appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
no happy did not like the hotel. there was no maid service since it was an extended stay. hate that
Business response:
Thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure ... read more
1. The room has no amnesties, there is a table but no chairs. There is a kitchen but no utensils. No coffee maker. 2 The internet speed is terrible and you cannot work 3. The Breakfast was worst. They have a gran and go breakfast bar which has coffee and some muffins. We had to eat breakfast outside. The room rest was way higher as compare to the amenities provided.
Business response:
We are sorry for the wifi issue which impacted your stay and that you were unsatisfied with our breakfast offerings. The feedback for the internet is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. Your suggestion for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. t is never our ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room was not ready at check in time. Kitchen/microwave very dirty and I had to clean it myself. Complimentary breakfast was very disappointing.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not meeting your expectations with regard to your room. Your feedback for the housekeeping problems and our breakfast selections are shared with the concerned individuals in an effort to improve our future guest experience. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.