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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Alfred, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Employees were the best. Cleanliness and breakfast was the worst.
Business response:
Thank you for your review. It is good to know you liked our friendly staff, but we are sorry for the cleanliness issues you had and for your disappointment with our breakfast offerings. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
not suitable for an extended stay cramped kitchen area- the staff was very friendly and helpful- the cost would have been excessive for an extended stay
Business response:
William, we are sorry you were unhappy with the size of your suite and that you found our pricing to be on the expensive end.Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not pleasant Direct TV was out and the room smelled of cooked food.
Business response:
Michael, thank you for leaving a review. We are sorry for the difficulties you experienced in your room and regret the inconvenience it caused. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No local or sports channels on the tv. Only old movies. Hair all over shower walls.
Business response:
Isaac, thank you for leaving a review. We are sorry for the difficulties you experienced and regret the inconvenience it caused. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Manager Tracy is rude and customer service is BAD Manager Tracy was rude, hung up the phone in my face. Hotel had no cable for 2 weeks prior to check in and did not inform me. Wouldn’t give me a refund after it was supposed to be fixed at 5pm the day of check in, 4 hours after that cable still didn’t work and initially offered a refund, then the next morning the manager Tracy refuses the refund. Horrible horrible customer service and completely unprofessional.
Business response:
We are so sorry for the difficulties you experienced with the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
I was disappointed in the facility. I didn't do enough research on the quality of the facility before selecting it. The lamp shades were dirt, the bed was extremely hard, and not worth the money. I will never stay at another one.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.