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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn't have my reservation, the internet was broken and tge toilet wouldn't flush
Business response:
Adrian, thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Check in took about a hour, room keys constantly stopped working, the floor was leaking water in the bathroom, there was no pool access, no breakfast, and no kitchen items were available for use to cook.
Business response:
Brandon, thank you for your review. We apologize for the inconvenience you had while check-in and for the issues you encountered. We also regret the disappointment you had with our grab-and-go breakfast and pool being closed during your visit due to the current circumstances. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The swimming pool was closed the whole time. Only 1 extra pillow available when we needed enough for 4 people ( which was stated on the reservation). Mattress on sleep away sofa very uncomfortable and dirty. Water leaking in bathroom from under the wall around toilet
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved immediately. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Hotel rooms are smelling smoke etc
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
I liked the scenery but not any thing else
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,650 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.