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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not too good. Towels and wash cloths were not available and microwave did not work.
Business response:
Kristina, thank you for your review. We are sorry for any inconvenience you had due to the microwave. We have asked our maintenance team to fix it. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I smelled gross. There were baby roaches in the kitchen. The garbage overflowed outside and a homeless lady was sleeping in the lobby one night! Then they charged us an additional b100$
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. If you have any queries with regard to the charges, please feel free to reach out to our front desk... read more
The bathroom shower was not working and we had to use water bottle to clean up and the floor was all with animal hair. I don’t even think they vacuum the room before we were assigned to the room
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
the staff did not wear mask front desk and cleaning crew no mask i dont like that with all thats going on in the states. and i am a smoker its very hard to find nice rooms for my family
Too cramped and everything smelled from pillows to towels to the room. I was given in a room that had not been properly inspected and verified by management to be housed for guests. No hotwater, stove not in working order and dishwasher leaked, flooding the kitchen floor plus. Response by staff was appalling and too despicable to be put on this page. You would think you were working for Extended Stay rather than the other way around, specially when charges were collected upfront. No housekeeping was provided.
Business response:
Thank you for being our guest. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Terrible stay with awful customer service....
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
I was never told the room wasn’t clean at the time of check in, so im staying in a dirty room due to no rooms being clean. Microwave in the room didnt work. It was all bad
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the microwave have been shared with the maintenance team to fix it immediately. We regret the inconvenience caused and hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.