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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the greatest, considering the area. Insufficiently staffed, poor housekeeping. Luckily the kind front desk associate vacuumed my room upon my 10pm check-in when I pointed out pieces of paper and other unidentified things on the floor. Also found a little un-emptied trash in one of the baskets. Pillow cases reeked of cheap perfume, got new ones of those too. Other sheets and towels seemed ok and other surfaces seemed clean. One side entry door never securely locked the several days I was there. Common hallways never vacuu... read more
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
The room was not stocked with anything usually stocked in an extended stay. No toiletries, no paper towels, no kitchen items. Matter of fact, the beds had no blankets and there was no extra bedding for the pullout bed. Unfortunately, this was discovered after the front desk was closed. The staff was rude when I asked for more towels. We didn't go in the pool, but from our window it looked dirty. The only saving grace was the AC worked really well.
Business response:
Thank you for reviewing your visit. Please accept our apologies for the inappropriate behavior of our team at the front desk and the housekeeping issues which kept you from having a pleasant experience. Your feedback has been shared with the appropriate team members involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Sleepless in Atlanta Upon my arrival the clerk told me "We don't have any rooms and people keep coming in with reservations. Sorry mam." I kept waiting then after a while he found out the he could give me a room which had just been cleaned but was missing pillow cases. At 7:30 he said "I'll have pillow cases for you by 9 pm"., but none were available until 10:30 pm. The walls are like paper, I could hear everything in the hallway. A lot of people coming and going all night and someone stomping on the floor over me. The clerk... read more
Business response:
Thank you for your review. We apologize for the inconvenience you had at the time of check-in and the noise you experienced while you were here. Please be assured that we have discussed your feedback with the appropriate teams in an effort to tackle such situations more diligently in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Took me a WHOLE 20 minutes, to check in....told the guy a million times my name
Business response:
We apologize for the issues concerning service at the time of your check-in. Your feedback is shared with the front desk team to ensure we deliver superior service levels making each guest’s experience as comfortable as possible. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
I PAID in advanced for a room - had a confirmation number. Showed up to the hotel and was told "We have no rooms" and basically was told to figure it out myself. In years past I've only had something like this happen 1 other time, in that case, the hotel made arrangements for me at another hotel. This is totally unacceptable and I will NEVER stay at any "Extended Stay America" hotel.
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk team. Your comments have been shared with our front office manager. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. We look forward to welcoming you back soon! Sincerely, Hotel Management
Checkout was unbearable, the elevator was inoperable and I was on the 3rd floor.
Business response:
Thank you for choosing to stay with us recently and for taking the time to give us your feedback. We apologize that the elevator was not functioning properly while you were here. We have an ongoing maintenance schedule to stay on top of equipment issues so we regret that this occurred during your stay. We have corrected the problem so that none of our guests are inconvenienced going forward. Thank you again for your valuable feedback. We hope to see you again soon. Sincerely, Hotel Management
Person at front desk saw me walk in and ignored me until I finally said where do I check in? She acted put
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.