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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Having a Cleaning problems.
Business response:
Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Nothing good about this hotel. No room services on the weeken, only coffee for breakfast.
Business response:
We are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope you reconsider staying with us again soon! Sincerely, Hotel Management
DONT STAY HERE!!!! There is BED BUGS!!!! The smell of cigars all throughout the hotel, there was a pimp outside that obviously lived there along with several questionable women! You have an off feeling as soon as you pull up!!! NOT a good place for anyone!!!!
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
They said Expedia overbooked them. We did not stay because they gave away our room We were stranded in Georgia without any where to stay Bad experience with Expedia
Business response:
Thank you for your review. We apologize for the mix-up with your reservation. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
The property overall was good, but my room on the other hand wasn't! My room had hair in the bed, maybe like whomever was "suppose" to clema the room just made the bed and that wasn't right either. The tub had hair and a ring around it, I called downstairs and ask for cleaner to do it myself and for the record the front desk did tell me that they wasn't suppose to give the guest cleaner. I told her that I was told that my room was ready so I expected my room to be ready. I stayed in 503 she did try to get someone up to the r... read more
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here and for not being able to resolve the problems to your satisfaction. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sinc... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
It didn’t meet expectations as what was advertised online and what we have experienced before!
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to read your review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No me vuelvo a quedar aqui Para mi lo más importante es la limpieza y encontrar el área del baño sucia fue una completa decepción. Artículos del baño usados e incompletos
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. Please give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
They didn’t have my reservation in the system when I went to check in. They claimed Expedia never sent them the information. Then I was charged an additional 120 dollars for my room even though I paid my room in advance through Expedia.
Business response:
Dear Guest, Thank you for being our valued guest and for taking time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly to get this concern resolved. We appreciate you being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,644 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.