Extended Stay America - Atlanta - Gwinnett Place

Business response:

Thank you for your feedback. Please accept our apologies for the difficulties you encountered during you were here. We assure you that we have discussed your concerns with the appropriate teams, and we’re taking necessary steps to fix the issues you mentioned. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for reaching out to us with your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. We value any opportunity to leave you with a more favorable outcome. Please contact us directly at the hotel. We look forward to speaking with you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We sincerely apologize for the maintenance and service issues you experienced. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management 

Business response:

Eun, thank you for being our guest. We offer our apologies for the cleanliness issue you encountered here. Your feedback regarding is shared with the housekeeping team to review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Terrance, we are sorry for the unpleasant stay you had with us and that you were unhappy with our hotel policy. Please know we do have early check-in, and its fee is $25. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management