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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst management not friendly, never see a management like that
Business response:
Thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your concerns with our team and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Some staff were nice, while others were rude. After staying for 9 days, I needed to extend check out time. They insisted I must pay an extra day. Paying is not a problem, I was planning to pay at checkout, but they said payment must be made immediately. Had to leave room to go and pay before they will allow me to stay in the room. Not very friendly.
Business response:
Michael, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
The hotel claims to provide free breakfast however do not be fooled because it is just a coffee bar. The sofa beds are either broken or misshaped so if you intend to utilize the sofa beds, then be prepared to have a worst kind of backache the next morning!! They ran out of pillows, towels, toiletries etc etc... All in all it was a very BAD experience for me and my family.
Business response:
Thank you for your comments. We are sorry you found the sofa bed uncomfortable and that you were disappointed with our grab-and-go breakfast. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to see you soon as our guest. Sincerely, Hotel Management
Room was dirty No soap shampoo or towels Breakfast only had bars. Not a breakfast Overall disaster. Will never go back
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
It was dirty, the sofa bed did not work, breakfast not provided as listed, renewed our stay by phone, was told to just bring $ that day, came back to hotel and was locked out of our room for 30 mins while trying to find someone to help, vending machine stole our money, etc. etc. Will NEVER stay at again!
Business response:
Jodie, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
No hicieron el room service, no llevaron toallas adicionales , no solucionaron ninguna de las peticiones hechas , el desayuno ofrecido es una estafa la verdad no volveré jamás a ese tipo de hotel es un desastre ....
Business response:
Thank you for reviewing your stay. Please accept our apologies for the service issues you encountered and for the inconvenience you had due to our hotel policy. We assure you that we have discussed your feedback with the concerned team, and we’re taking immediate actions to prevent such incidents from happening again. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We’re ... read more
Embarrassing moment It was very embarrassing and very unprofessional. They would not let me in to get my room that I had already paid through hotel.com a company who I value a lot. To be honest I went in after I spoke to hotel.com but I really did not want to go in and paid them after the employee embarrassed me. He stayed that his boss did not let people in after 11. Pm . People travel long hours and all they want to do was sleep I was exhausted and I needed to rest when I encounter this service from extended stay . I will ... read more
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
Unfortunate situation with my stay. Unfortunately they a lightning stoke the building a few minutes before I arrived and the fire alarm went off. The staff didn’t not know how to turn it off and they took several hours to fix it. I couldn’t work from my room.
Business response:
Esteban, thank you for choosing us and for taking the time to review your stay. We are truly sorry that we were unable to resolve your problem(s) to your satisfaction while you were here. Please accept our apologies as this is not our standard of how we treat guests. We would welcome the opportunity to show you we are committed to providing outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,643 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.