This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and it was broken, the drawers were broken, the room smelled bad and when we lwft for the day, the room wasn’t clean when we came back. The service was bad and the breakfast wasn’t even breakfast. We will never go to this hotel again
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Please know, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we ho... read more
Trash Smelled like garbage, come to find out the “trash room” was next to our room. Was supposed to have a continental breakfast but when we went down to eat at 7:30, there wasn’t anything. All of the baskets were empty.
Business response:
Please accept our apologies for the odor issue. Also, we are sorry you weren’t able to take advantage of our breakfast. Your feedback highlights our shortcomings, so it has been discussed with appropriate teams in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We had to switch rooms due to the next room having a dog that kept barking and scratching the adjacent door. The second room given to us was not clean, housekeeping had very obviously not cleaned it. The check in person was very nice however, she let me check out a few rooms which worked on the second room we saw. The first room had a water stain on the floor that could of been pet urine...
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not family friendly They did not have a baby bed like advertised online and they did not have free continental breakfast also like advertised. I will not stay with again.
Business response:
Tara, first and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will reconsider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Short stay... Unless you're planning to stay for a week or longer, choose another hotel.
Business response:
Jeanine, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I did not its front desk man. In addition, There was a car blocked on the front door of the hotel on the way to checking out.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
I like the size of room but the did not have a cart to carry your lugguage or ice maker
Business response:
Thank you for your review. Although you were pleased with your spacious room, we apologize for not meeting all your expectations. Please know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I DID NOT LIKE ONE THING ABOUT THIS HOTEL....STAY AWAY !!!!!!!!
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,643 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.