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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Itchy bed couldn't sleep and strange smell in the hall and they had no ice machines
Business response:
Christina, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding the odor issue has been shared with the concerned team, and we will take the appropriate steps to prevent from happening again. We have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please give us another opportunity to ... read more
Worst place we stayed We asked for extra sheets and pillows and it was very hard t convince them that we booked the room for six and there were only four pillows.
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read/learn. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Not too good or not too bad. Its average...............................
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room was dirty...refrigerator smelled like fish, stains on carpet and phone didnt work. I had to ask for a new room. The second room was better. The hotel staff even though 2 of them....one asked me to have a seat while he waited on a customer for seriously almost 20 minutes!. Then i got on the elevator there was trash , the lobby was also dirty. At breakfast time the area was dirty also....wasnt pleased at all.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Room did not have many items as described such as a table but no chairs , a deluxe kitchenette but no cook ware , dishes etc and when asked the staff for the dish ware we are told they have a full house and need to wait and clean , then got a coffeemaker only to realize in the morning the basket was not included.....the children of extended stay guests were running the halls and grounds unsupervised......not a hotel to stay for rest and relax on a vacation ....it is a place for families temporary stay and contracted workers.... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The breakfast was not enough!! There were only granola bars left even at 8:10 am! And the toiletries were not enough, either!
Business response:
Please accept our sincere apologies as we couldn't provide you with an excellent breakfast experience and that you felt the amenities provided weren't sufficient for our needs. Your feedback is discussed with appropriate individuals as it will help us improve our facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,643 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.