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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not clean, stinks, cigarette smoke all over. breakfast is a joke in most of the extended stay hotels. will never come back to any extended stay hotel.
Business response:
Rahul, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Rooms were not Clean, no cups in rooms, limited breakfast and coffee
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean the room you stayed in. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Francesca, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
smells like smoke all kinds! Obvious smoking in the hotel, unsafe feeling
Business response:
Patricia, we apologize for the smell of smoke you encountered while here. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Interstate NOISE Too much road / car /truck noise being too close to the interstate and on top of that the bridge has an incline so more engine noise ... plus too bright street lights
Business response:
Thank you for choosing us and for leaving a review. We are glad you had a pleasant stay but would like to apologize for the noise you experienced. Our goal is to provide a comfortable and relaxing stay for our guests, and we are sorry we did not deliver. We appreciate the feedback and we hope to have the opportunity to welcome you back and show you our quieter side. Sincerely, Hotel Management
Beware of one daytime employee! One day shift employee went out of his way to be unhelpful and create problems instead of resolve them.
Business response:
Please accept our apologies for the behavior of one of our associate. Rest assured that we will reinforce our training to ensure such incidents are not repeated. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope to have another opportunity to make it up to you. Sincerely, Hotel Management
Unkind and unclean Location was "overbooked" to start to we ended up in a double room instead of King. Our room had no pillows and we were only able to get 3 from the front desk. Again, due to overbooking. The bathroom area was filthy with facial hair clippings and toothpaste in the sink and hair in the tub. Overall, very disappointed.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Horrible customer service. No parking. The hotel itself isn't bad however the night staff is lazy and there isn't nearly enough parking. We came in late and had to park at the hotel next door because there was no parking at all. When we asked for more towels we were told no til 7 am. I paid $370 for 2 nights and am very dissatisfied. I will be staying elsewhere when i come back to duluth.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,643 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.