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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel was overbooked. Only found this out then I arrived to check-in at 9.30!!
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Had an electrical issue the light couldn’t turn off; night receptionist declined to provide any assistance.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the service and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
find another hotel if you can. It was one of the worst experiences ever... First thing they told me was that their hot water wasn't working, which is understandable and they fixed it later in the day. Second, I walk into the room, but the floors had some nasty stuff that wasn't cleaned properly. The entire floor smelled like fish. The room smelled weird. Third, I asked to change rooms, but they never got back to me, so I called front desk again and they said they were fully booked, but the parking lot wasn't even full... Wor... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Horrible Absolutely horrible.
Business response:
Rachel, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Extremely bad condition Bad customer service. Roof was leaking in different places in the middle of the night, I called the front desk and was told to wait till 9am when the maintenance will resume work. The leaking was so much and it was very scary that I actually thought the roof will collapse on us since it’s very close to the bed. We couldn’t sleep throughout the night. Non of the staff showed up to inspect the room. Despite the fact that the hotel deprived me of good sleep and comfort, they still charged me the full am... read more
Business response:
Nana, we are very sorry we failed to deliver the exceptional stay you deserved. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Room wasn't ready when we checked in for a 5 people suit. had to keep asking for supplies and was told they run out of towels, pillows, etc. on the 2nd day, there was not hot water. Staff not friendly at all. will not stay in the future at this kind of hotel...
Business response:
Cathy, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Not Happy.. Myself and a guest were bitten by Bed Bugs. Pia at front desk was very nice about the entire situation and put us in a different room. Trip was a downer after that but I kept a brave face as I was there to celebrate my moms 70th birthday.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Just Horrible Somethings are better left unsaid; just know that this is not the place to stay with a family. There's strippers walking around the place at all hours of the night and extremely loud music. No help from the front desk, he's partying with the guest and waited over 30 mins to check-in. Never again! The only good part was hotels.com finding another room!
Business response:
Stacy, thank you for your feedback. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly other people. We have discussed your concerns with the team, and we will be making changes to better serve our guests. We hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,643 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.