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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Becoming more Ghetto I didn't get the room I booked the room I got the bed wasn't made I called but no answer after I fell asleep 20 mins later she called to see if I was asking for a wake up call but she had the wrong room
Business response:
Peggy, thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
FILTHY AND GHETTO I walked into the elevator, there was trash and dried chicken bones. When I got to the room, there was already a dirty towel on the floor. I proceeeded to the bed, there was this bloody stained comforter and dirty sheets on the bed. The staff then accompanied me to check out another room since it was already late, but I found a bag contained dirty hotel curtains right on the bed. I had to checked out right away. I DEFINITELY DO NOT RECOMMEND...!!!
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Tony, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Shower Curtains Optional? I have stayed at my fair share of terrible hotels but my recent stay here may top the list of worst experiences at a hotel. I checked in with my family so it was apparent that I would using the pullout sofa bed but there were not sheets or pillow on the bed. I walked down about 5 minutes after we just checked in asked for bedding for the pullout. The lady indicated they don't normally stock extras in the room for the pullout sofa so she will see if they have any available. She brought a bag containi... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Their was roaches in the room the room smelled mildewed, I will not stay here again.
Business response:
Stephanie, thank you very much for visiting our hotel. We apologize for not providing you with a clean room and regret the inconvenience it caused. As a valued guest your feedback is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The soothing sounds of the interstate The interstate is so close, and right outside our window. That I was almost impossible to get any sleep. Room was clean enough, but the halls and elevator weren’t. Lots of little issues with broken dresser drawers, door threshold was torn apart. Running water smells like bleach. And there’s never anyone up at the front counter, expect to wait for someone for about 10 minutes. Here’s a tip for anyone that happens to be stuck staying here. Instead of using the lobby phone to call someone t... read more
Business response:
Joe, we apologize that we failed to provide you with the clean and comfortable stay you deserved and regret the noise issue you encountered in your room. Your comments have been shared with the entire team in an effort to ensure a better experience going forward. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Where the hotel can also, but too close to the highway.Terrible noise let us can't fall asleep at night, even during the day because the noise upset.The elevator starts vibration is very big, like an earthquake.Anyway, it is a very bad experience.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
You get what you pay for! This hotel is not the best. There short on staff. I told the front desk my tub was clogging, they wanted me to come downstairs to get a plunger to fix it MYSELF!! I told them I had dirty wet towels in room, they also told ME ( a person that doesn't work there) to bring them downstairs as well. Under staff, employees need a lesson on customer service, and their job description.
Business response:
We want to apologize for failing to provide the level of service and comfort you should have received. We also regret that we failed to communicate our hotel policies. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to i... read more
Very bad... Don't rent again...
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,643 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.