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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee maker at the room, no housekeeping, the continental breathfast was granola bar and coffee, one soap & one shampoo for 3 days we stay there.
Business response:
Thank you for your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness. And fre... read more
Not Happy They need to start cleaning there room on daily bassis. I had to drop dirty towels in front desk and then pick up fresh towels and drop them back into my room Usually the hotels offer Continental breakfast Which i assume while booking this hotel Bad tastings coffee and a muffin is not considered Continental breakfast The city should require them to do a full pest control to the entire hotel
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for ... read more
Disappointed Horrible stay. It's like an unsupervised dorm room loud people smoking anything and everything and breakfast was not a continental breakfast
Business response:
Lela, thank you for your feedback about your stay at our hotel. We cannot apologize for enough that we failed to deliver a comfortable stay and have shared your concerns with my housekeeping team to ensure all our guest receives a clean and well-maintained room. We have made a note of your feedback as we plan any changes to our breakfast offerings. We encourage you to try us again in the near future, and we are confident you will enjoy a better experience. Sincerely, Hotel Management
I wouldn't call coffee and snack bar as "breakfast included". This is probably the only hotel with no room service. To exchange towels, you have to go to front desk. Terrible experience. Will never stay there again!
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Attitudes Hotel staff not knowledgeable or helpful. They allow people to park their cars anywhere and block others in. There are never luggage carts around. Pool dirty. Day two removed coverings to straighten bed mattress cover had urine stains, with dryer sheets laid on top, went to complain, no one really cared. Asked for clean sheets, they didn't have any, so I had to wait for them to wash some, always had to wait for clean towels. SAD
Business response:
We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider giving us another chance to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, General Manager
Not a true extended stay. Having stayed at many of the extended hotels. This one did not have pots/pans or utensils in the room, the pull out bed mattress was wet. There was no extra pillows or sheets, the key cards stop working during the middle of our stay,and had to be reset multiple times. the 5th floor smelled muggy or as if there were pets all over the place. The elevator jerked up as if I was on a ride at six flags. Lastly, the parking lot is too small, we got back at 10 pm and all of the spaces were occupied.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you and your family should always expect from us. Sincer... read more
Real Estate Investor Left for the morning to meet up with my Contractor and Real Estate Agent. Came back to my room none clean and know fresh towels. Out all the Hotels I've stay in Atlanta I have never had this issue. Called the front desk and was told being that I'm only staying two nights, there's no room service. I ask for fresh towels and was told I need to bring my old towels for fresh ones. When I got to the front desk. Three house keeping girls were just sitting at the desk playing with there phones. Never again will... read more
Business response:
John, we apologize for the cleanliness issues in your room, and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not happen, so we regret that we dropped the ball. We're working with our housekeeping department to resolve these issues. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests, however, we are always happy to provide fresh linens and whatever you need during your stay. We hope you will give us a chance... read more
don't recommend this is a hotel where local construction workers stay. they were openly drinking in elevator, walking through lobby and out front. not enough parking and had to park in the lot next door which was quite a walk. the sink and tub didnt drain. not filthy but just didnt feel clean. i wouldnt recommend this hotel.
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Low end hotel The elevator inspection is 6 months old and shakes like crazy. No pans or toaster or dish dry shelf. The front desk staff has to do dishes and wash towels . So if need towels have to call ahead and gen bring yours down then the go fold new ones. Place is waaayyy under staffed. Front desk call is nice. But I paid for early check in on the site then she had me pay another $25 at check in. If looking for a $70 hotel I guess u get what you pay for.
Business response:
Jay, I apologize for the disappointing stay you had with us. We apologize for the inconvenience you encountered while you were here. We would like to inform you that as per our brand standards and to ensure, cleanliness kitchenware and towels are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. Your concerns regarding the elevators will be shared with my engineering team to take corrective actions immediately. I truly hope this unfortunate situation will not pr... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,643 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.