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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent I guess Room was clean enough. Light was out in bathroom. Staff said they would come fix it in the morning?!?! They did not. Breakfast was grab n go :-/ Checkin was at 3 but when we got there at 5:30 they had to "check the room "to see if it was ready" while we waited, which made us late to our event.
Business response:
Rachel, we sincerely apologize for the issues you encountered which led to a disappointing stay. This is certainly not the level of service we provide, and we are extremely sorry for the inconvenience. Your concerns have already been discussed with our entire associates in an effort to improve our performance moving forward. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Dirty hotel room room The hotel room was so dirty and when I asked the front desk to clean it they said they were too busy to clean it and that they could come the following day . I received the room in bad condition. The hotel said they offered continental breakfast but they never buy anything out to eat . Bad experience
Business response:
Mayra, Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition of your suite which you reported in your review. Your comments will be shared with our team so we can identify the breakdown and address these issues immediately. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, General Manager
Horrible Facility and Service Unacceptable 1. The facility seemed to be very short staffed 2. Although room was ready, we were missing tools and for an extended stay facility, dishes should be clean and in the room. Had to go to front desk for dishes to cook with. 3. Although front desk allowed us to fill out paperwork and give credit card, they did not service us ahead of others still wait checking in. 4. Neighbors across the hall cooked horrible smelling food which made the entire floor smell. Not good for those with se... read more
Business response:
Please accept our sincerest apologies for not living up to our typical standards. Although we make every effort to be perfect, sometimes we fall short. Kindly be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We are truly sorry if you were not communicated properly about this. We deeply regret the inconvenience caused, and please consider choosing us again so we can serve you better. Sincerely, G... read more
Horrible stay and dirty!!!! The are was great however the hotel room was disgusting , they don't clean the rooms. I still have yet to see a cleaning person there. The continental breakfast is a lie by7:00 am there is nothing left not even coffee they should not even advertise that they offer continental breakfast because it's a lie. I'm so disappointed in this hotel
Business response:
Mayra, Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with ... read more
Horrible stay at the end I had to call the front desk on more than one occasion first about the guest above us being way to loud and the second was concerning them putting in a ac unit while we were still staying in the room. They did not offer to move us to a different room or comp us an extra night. Plus my kids were in the room sleep when they came in. We were not notified by hotel staff such renovations were going to take place
Business response:
Tyrone, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. All your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Attempted to stay for 2 nights, first night we arrived late and I went immediately to sleep but my roommates told me in the morning there were bugs all over the place. Notified front desk at 7am and was told it'd be taken care of. Returned at midnight, room was untouched, still infested. Was given a new room but it too was covered in bugs. We left and found a much better hotel. Was refunded the 2nd night but still had to pay full value on all taxes/fees
Business response:
Ben, please accept our apologies for the unpleasant experience you had at our hotel. What you encountered should not have happened as we have regular treatments from a professional service. We are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, General Manager
Just Nasty There was DRIED BLOOD on the comforter then no came to clean the room everyday after cleaning it once!!! Never again!!!
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
LOOK ELSEWHERE....TERRIBLE HOTEL This hotel was horrible. Terrible service. Never received any towels dor the room no sheets foe the pull out bed has to go buy our own towels and pillows. Front desk was never avaliable annd when they were absolutely no help. Parking was terrible. Never again will i stay at this place. Worse ever.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
They had to switch me rooms 2x's I was to the point of getting my money back. I called n spoke to manager, which was rude, I won't stay there anymore. And wouldn't recommend it to anyone
Business response:
First of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're truly sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We would welcome the opportunity to restore a favorable impression of our hotel in the future. Si... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,643 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.