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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Area felt unsafe. Building seemed very old and outdated. Noisy. Doors slamming shut all night long in other rooms. Elevator seemed very old.
Business response:
Dear Angela, We're sorry to read that your stay at our hotel did not meet your expectations. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression o... read more
Cockroach found in one of the two rooms booked.
Business response:
Dear candace, Thank you for reviewing your stay. We apologize for the inconvenience you experienced due to the cleanliness issue you experienced. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Worst place to stay ever DONT STAY HERE There were ROACHES not clean and the air quality was terrible DON’T STAY HERE.
Business response:
Dear sahmyya, We are sorry to hear that your experience did not meet your expectations and apologize for the inconvenience caused. Please know we have policies and procedures in place regarding your concerns, and we are confident this was an isolated event. In addition, we understand that air quality is important for our guests' comfort and health. We will review this internally so similar concerns do not reoccur going forward. Thank you again for your valuable feedback; this helps us improve the experience for all our guest... read more
Someone was smoking weed at the entrance which was a big turnoff for me. It took a few minutes for someone to come to the desk to help me. Room was dirty and the entire night there were kids screaming and running the hallways. I did not sleep well or feel safe.
Business response:
Dear Steve, Thank you for staying with us, and our apologies for the disappointing experience. While our primary focus is on exceptional experiences in all areas, we regret the issues you encountered with us. While we know no explanation for these issues can change what transpired, we are taking the necessary actions to prevent such problems from affecting future guests. We appreciate you bringing these concerns to our attention as we always want to know how we can improve our services and accommodation. Thank you again for ... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 2,052 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.