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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to check out a day early and when I spoke to Todd as I was checking out I requested a refund for the night I did not use, he told me to request it through Orbitz. Orbitz was going to process the refund but when they called Todd he refused to allow them to, and said there won’t be a refund. This was after he told me I could go through Orbitz for the refund and I checked out.
Room not available for 2 hours after check in… Great rooms…we arrived at 4pm…check in was 3pm …told room wasn’t ready and it would lake at least 40 minutes….we were in room by 5 pm….it was suggested we could go get supper or wait in car! Very frustrating we had been on road for 9 1/2 hours and just wanted to get in our room. I did feel for front desk person and cleaning lady BUT would have been nice to have a discount or free room or something for our trouble!
Business response:
Dear Brenda, thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting for 2 hours until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. We look forward to your next visit so we can make it outstanding in every respect. Sincerely, Hotel Management
Lees than average
Business response:
Fatima, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Incredibly difficult to find as there are three Extended Stay hotels within a few miles of one another. It was extremely confusing the room was less than basic. Would not recommend and will not stay at this chain again.
Business response:
Evan, thank you for choosing to stay with us. We are sorry for not meeting your expectations with our accommodations. We appreciate your feedback and hope to welcome you back to provide you with a much better experience. Sincerely, Hotel Management
Concerned Bitten by bedbugs and i was moved to another room. So i I didn't get quality sleep do to worry. Management told me someone would contact me and no one has yet!
Business response:
Tiffany, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
In desperate need of updating! The front desk employees were great and very helpful. Our room was in desperate need of new furniture. It was all chipped and the drawers didn’t fit straight into the units. The kitchen was so old and I inviting. Grease in the vents of the hood fan due to age. The color of paint in the room was not eye pleasing. It looked like something from the 60s and 70s, very dated but clean.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Didnt have to good of a experience
Business response:
Dylan, we were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.