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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Travis, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Expedia took my money and I wasn’t even able to stay that night. I paid for a room and they said it wasn’t on their system so I wasn’t able to check in or anything. Need a full refund
Business response:
Brandon, thank you for choosing our hotel. We are sorry for the issue you experienced with the third-party website and that we were unable to host you this time. We truly hope this unfortunate situation will not prevent you from returning, and that you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Nothing really! They could use more staff, the rooms aren’t clean, the elevator was very filthy, the breakfast was pitiful
Business response:
Kim, thank you for being our guest. We apologize for the cleanliness issue you had in your room, which impacted your overall experience with us. Your frustrations are understood, and our housekeeping team is alerted to take corrective measures to avoid such problems moving forward. We regret the disappointment you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. Please give us a chance to redeem ourselves in the future. Sincerely, Hot... read more
Don’t waste your money! Hotel was outdated. I had roaches crawling in my bathroom and room. My skin became irritated and a rash appeared on my arm... I don’t know if our sheets were clean because I woke up with a rash on the second day I was in the room. My family and I visited from out of state for Christmas and guest of hotel were looking in our vehicle, constantly walking around our car as if they were looking for valuables to steal. Room was not cleaned by housekeeping not even once during our stay or even asked if we wa... read more
Business response:
Tammy, thank you for being a guest in our hotel. We are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I did not feel safe, the place is dark inside and outside. It was just one person at the desk. No security.
Business response:
Thank you for staying with us and reviewing your experience. We are sorry to read that you felt unsafe while you were here. The safety and security of our guests and their property are of utmost importance to us, and we work closely with the local police station to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
Good price, expect roaches Several roaches, you could smell weed in our bathroom, and you could tell the hotel was not clean overall.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. ... read more
Hotel is old and outdated . Poor cleaning , stains on sheets and foul smelling.
Business response:
Thank you for staying with us. We are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. We will share your concerns with the housekeeping team to ensure a better experience going forward. Your concerns regarding the update of our property will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.