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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Saw bugs in room and bathroom. Food and drink on bed skirt. Analog tv no cable. No breakfast as stated on Expedia just grab and go. Old and out dated furniture. Pillows were horrible as well as the bed.
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Tia, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
There was limited parking and only one way in no room to turn around it was not well marked we got in late after a day of traveling and no ice no cold drinks and not close to any restaurant overall it was not good
Business response:
Thank you for choosing our hotel for your stay. We want to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will give us a chance so we can have an opportunity to provide you with a better stay. Sincerely, Hotel Management
Pitiful!! I would rate this hotel 1star. There was never any breakfast muffins or granola bars in the baskets. They had no decaf coffee available and the coffee pot was empty when we went to get coffee each morning, having to ask to have regular coffee made. The elevator has major clunking problems. The printer was broken so couldn't get print out of our receipt. Pitiful!
Business response:
Peter, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
There is NO continental breakfast as listed on Expedia website, just grab and go muffins, coffee and pockets of oatmeal. Kitchen does not have any cookware; for everything you have to ask front desk which is hard reachable. Therefore, our experience was not good because it was nothing like described on expedia website
Business response:
Thank you for choosing our hotel. We are sorry our grab-and-go breakfast was not your liking, and we will make a note of your feedback as we plan any changes to our breakfast offerings. Please know, to ensure cleanliness of kitchenware upon check-in, these items are kept at the front desk. We hope you will give us a chance to make it up to you on your next visit. Sincerely, Hotel Management
"Please don't bother me" customer service. The front desk was slow to respond and not very helpful. I felt like we were an unwelcome interruption in her evening. I stood at the front desk, unattended, to check in for about 5 minutes while she was around the corner doing something at a desk. Another employee told her we were there so it wasn't that she didn't know someone was waiting. Later when I needed some kitchen utensils, she said it would take about 10 minutes because she needed to load the laundry first. So, I waited 1... read more
Business response:
Peter, thank you for being our guest. We are sorry you did not experience the best from one of our associates and that ruined your stay. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The staff was IMMENSELY unprofessional. (Except the GM who was more than accommodating) Dirty blue gloves and clothes from previous occupants were left in the room. We didn’t get dishes until the SECOND day. I asked for extra blankets, and I was told “Sorry I just got them and it’s gonna take forever to wash, and dry them”.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Place is garbage Place is garbage
Business response:
Jeffery, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.