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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful The room was dirty and service was horrible
Business response:
Yves, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality and accommodations to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
This is probably the worst hotel I have ever stayed in yet. I guess you get what you pay for. Dirty towels lipstick all over is evidence enough that they probably didn’t have them washed from previous guest. The breakfast they talk about is nothing more than a few muffins, granola bars, and 2 pots of coffee with one empty. Noisy, old appliances, not pots or pans in room. Room service is at extra charge. Not even paper towel is available.
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness issues you encountered while you were here and for your disappointment with the in-room amenities. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we cert... read more
Not a good place to stay. Our room was not available so Natalee found another King room. The first room was a King but the room stunk like dirty socks a terrible gagging odor, and the a/c was broken, we requested a different room. Told no more King’s but could give us a more expensive Queen for the same money already paid. Next room for same price was a Queen room. Not much better...The bathroom sink was broken and only very hot water was coming from it. The shower less than adequate pressure but the temperature could be adj... read more
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. On a positive note, we are glad to read you liked the service provided by Natalee. We will share your compliments with her. We can absolutely do better, so we hope you will give us an opportunity in t... read more
very small room for 4 people, dirty carpet and very old, the sheets smelled bad, the guest below our room was not very cordial complaining about the noise and we were with a disabled person and children. The price is not suitable for the place. the only good thing, that the mattresses despite being small are comfortable, the air conditioning works well and is close to the stadium if you want to go to a baseball game.
Business response:
Thank you for the feedback. We are sorry for the issues you encountered in your room and regret your stay was not a pleasant one. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had you alerted us. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Don’t Do It!! All I will say is that this place is disgusting and has roaches. Front desk gentlemen was kind but this place is a No for Me!
Business response:
Kayla, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
No room cleaning, no nothing
Business response:
Thank you for being our guest. We do apologize you were unaware of our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us... read more
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There was no house keeping on the weekend, the guest have to bring the old laundry down on there own to get new ones. The hotel smelled horrible, bugs in the room just a overall not good experience. But I guess with people living there those negative things come with it
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Big rooms. But kinda gross. Used soap bars in the bathroom. Who does that? Lobby smells like urine
Business response:
Thank you for sharing your experience about your recent stay. Our goal is to provide excellent service, so we regret we fell short. Your feedback regarding cleanliness has been shared with the housekeeping team to be more diligent going forward. We hope you will give us a chance to provide you with the perfect stay you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.