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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I reserved was no the room I was given. The room was absolutely filthy. The kitchen was so dirty we could not even walk into it. If it were not really late when we checked in we would not have stayed there. We were supposed to stay 3 nights. We left after one night. I can’t recommend this property to anyone.
Business response:
Dear Margaret, We apologize for the disappointing stay you had with us. Please accept our apologies for the condition of your suite and any oversight on our part. Our housekeeping team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We are sorry that this issue compromised your stay, and we regret you had to leave sooner than anticipated. We will follow up on your concerns to ensure we are well-poised to serve better in the future, an... read more
Adamshame The people at the front desk are rude…. They clean your room on arrival… and police away there
Business response:
Dear Rontaeus, We are sorry for the inconvenience caused to you on arrival at the hotel. Also, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Roches all over the cabinets. (Desk clerk said management was aware but was doing nothing about it.) Advertised hot breakfast, not available. Breakfast bar had no fruits, coffee and, nor creamer for coffee. Desk person looked but couldn't find any. He also did not understand the rules for depositing trash or dirty linens nor did the person who arrived later..( Lack of training )
Business response:
Dear Lee, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future.Sincerely,Hotel Management
Extended Stay will NEVER have me as a customer again. After a long flight (10 am - 11 pm) I was greeted by a hostile and inconsiderate host. I get to the hotel at 12:30 am and was told that my reservation could not be found. I booked through a 3rd party and unfortunately I didn't get the link for travelers insurance, so I was charged for the entire trip. Upon further inquiry it seems that if you don't check in by 11pm you're considered a no show. The standard for most hotels is 3 am.
Business response:
Dear Donald, Thank you for choosing us. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be handled by them. We recommend that you contact them directly for assistance. Please stay with us whenever you are in our area again. Sincerely,Hotel Management
Business response:
Thank you for being our guest. We are sorry for your disappointment. We hope you will stay with us again so we can provide you with a much better experience.Sincerely,Hotel Management
Do not stay here! Room was filthy and had huge bed bugs!
Business response:
Dear Earl, thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Very Disappointing First of all, my room was given away just because I didn’t pay a certain amount when I paid upfront and this is after drivng more than 12 hours to get here from Texas. Then it was oh well it is first come first serve and a bunch of excuses and bullcrap apologies. We called hotels.com and was given the runaround and the representative argued with me about the reservation I made and then the call was disconnected without attempting to callback so how would they know if my family and I had a place to sleep in... read more
Business response:
Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,227 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.