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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! Room was filthy and had huge bed bugs!
Business response:
Dear Earl, thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Very Disappointing First of all, my room was given away just because I didn’t pay a certain amount when I paid upfront and this is after drivng more than 12 hours to get here from Texas. Then it was oh well it is first come first serve and a bunch of excuses and bullcrap apologies. We called hotels.com and was given the runaround and the representative argued with me about the reservation I made and then the call was disconnected without attempting to callback so how would they know if my family and I had a place to sleep in... read more
Business response:
Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Reservation means nothing Get to hotel after traveling through traffic and rain only to find out that the room I reserved a month ago is not available and no rooms available nor clean. House keeper Jessica was amazing it's now 7pm and she's the only housekeeper trying to get as many rooms clean as she can. Jessica need a raise, she and the front desk lady Kamilah is the only good thing going at that hotel. Would not recommend staying there because you might end up homeless in the city without commendation nor a hotel owner t... read more
Business response:
Dear LaVera, Thank you for sharing your valuable feedback. We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
I fully paid weeks in advance and arrived on the day of reservation, only to be told that they are overbooked and there is no room for us. No alternatives offered by them. Terrible.
Business response:
Dear Eun Jin, We are sorry for the issues you experienced with the front desk. We are looking into the matter to see what went. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Never again Room was not very clean. There were no linens for the pullout in the room. They said they would deliver but never did had to go to front desk late at night after a wedding. Doors to come in from outside were broken. No hairdryer in the room.
Business response:
Dear Alan, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
It was not clean and roaches and hair were all over the room. The staff was nice.
Business response:
Dear Falon, thank you for being a guest in our hotel. It is very kind of you to recognize our devoted staff for their service. However, we were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
To start, the name of this place is "extended stay America suites" and has nothing to do with Marriott. The place is plain dirty, room, corridor, elevators. Cockroaches, yes these were in the room too. There is no breakfast as indicated just pot coffee and muffins. I always choose Marriott hotels for their cleanliness and quality of the property. I consider this to be false advertisement by Expedia. Please don't even think about going there.
Business response:
Dear Sergio De, thank you for choosing us. We are sorry to read your comments and would ask for apologies for any inconvenience caused to you. Our main goal is to offer clean, fresh, and comfortable accommodations to all our guests, so we have shared your feedback with our housekeeping team to review the areas and ensure these issues are not repeated. Also, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Lead... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.