This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roches all over the cabinets. (Desk clerk said management was aware but was doing nothing about it.) Advertised hot breakfast, not available. Breakfast bar had no fruits, coffee and, nor creamer for coffee. Desk person looked but couldn't find any. He also did not understand the rules for depositing trash or dirty linens nor did the person who arrived later..( Lack of training )
Business response:
Dear Lee, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future.Sincerely,Hotel Management
Extended Stay will NEVER have me as a customer again. After a long flight (10 am - 11 pm) I was greeted by a hostile and inconsiderate host. I get to the hotel at 12:30 am and was told that my reservation could not be found. I booked through a 3rd party and unfortunately I didn't get the link for travelers insurance, so I was charged for the entire trip. Upon further inquiry it seems that if you don't check in by 11pm you're considered a no show. The standard for most hotels is 3 am.
Business response:
Dear Donald, Thank you for choosing us. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be handled by them. We recommend that you contact them directly for assistance. Please stay with us whenever you are in our area again. Sincerely,Hotel Management
Business response:
Thank you for being our guest. We are sorry for your disappointment. We hope you will stay with us again so we can provide you with a much better experience.Sincerely,Hotel Management
Do not stay here! Room was filthy and had huge bed bugs!
Business response:
Dear Earl, thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Very Disappointing First of all, my room was given away just because I didn’t pay a certain amount when I paid upfront and this is after drivng more than 12 hours to get here from Texas. Then it was oh well it is first come first serve and a bunch of excuses and bullcrap apologies. We called hotels.com and was given the runaround and the representative argued with me about the reservation I made and then the call was disconnected without attempting to callback so how would they know if my family and I had a place to sleep in... read more
Business response:
Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Reservation means nothing Get to hotel after traveling through traffic and rain only to find out that the room I reserved a month ago is not available and no rooms available nor clean. House keeper Jessica was amazing it's now 7pm and she's the only housekeeper trying to get as many rooms clean as she can. Jessica need a raise, she and the front desk lady Kamilah is the only good thing going at that hotel. Would not recommend staying there because you might end up homeless in the city without commendation nor a hotel owner t... read more
Business response:
Dear LaVera, Thank you for sharing your valuable feedback. We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
I fully paid weeks in advance and arrived on the day of reservation, only to be told that they are overbooked and there is no room for us. No alternatives offered by them. Terrible.
Business response:
Dear Eun Jin, We are sorry for the issues you experienced with the front desk. We are looking into the matter to see what went. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,216 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.