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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation means nothing Get to hotel after traveling through traffic and rain only to find out that the room I reserved a month ago is not available and no rooms available nor clean. House keeper Jessica was amazing it's now 7pm and she's the only housekeeper trying to get as many rooms clean as she can. Jessica need a raise, she and the front desk lady Kamilah is the only good thing going at that hotel. Would not recommend staying there because you might end up homeless in the city without commendation nor a hotel owner t... read more
Business response:
Dear LaVera, Thank you for sharing your valuable feedback. We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
I fully paid weeks in advance and arrived on the day of reservation, only to be told that they are overbooked and there is no room for us. No alternatives offered by them. Terrible.
Business response:
Dear Eun Jin, We are sorry for the issues you experienced with the front desk. We are looking into the matter to see what went. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Never again Room was not very clean. There were no linens for the pullout in the room. They said they would deliver but never did had to go to front desk late at night after a wedding. Doors to come in from outside were broken. No hairdryer in the room.
Business response:
Dear Alan, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
It was not clean and roaches and hair were all over the room. The staff was nice.
Business response:
Dear Falon, thank you for being a guest in our hotel. It is very kind of you to recognize our devoted staff for their service. However, we were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
To start, the name of this place is "extended stay America suites" and has nothing to do with Marriott. The place is plain dirty, room, corridor, elevators. Cockroaches, yes these were in the room too. There is no breakfast as indicated just pot coffee and muffins. I always choose Marriott hotels for their cleanliness and quality of the property. I consider this to be false advertisement by Expedia. Please don't even think about going there.
Business response:
Dear Sergio De, thank you for choosing us. We are sorry to read your comments and would ask for apologies for any inconvenience caused to you. Our main goal is to offer clean, fresh, and comfortable accommodations to all our guests, so we have shared your feedback with our housekeeping team to review the areas and ensure these issues are not repeated. Also, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Lead... read more
Do not stay here!! This room was literally the worst! Upon check in the guest services agent emphasized the non-smoking policy. I don’t smoke and requested a nonsmoking room… but ok. When we entered the room it was like walking into a poker room with 10 people smoking cigarettes at once. The smell was overwhelming. We were very tired and decided to just try to get some rest as we just had to evacuate our home in Florida due to the incoming hurricane. The bed was dirty. You could tell the sheets hadn’t been washed. We slept i... read more
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Our concerned team is already working on reviewing the areas you mentioned. Please allow us to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
First, they gave my room to someone else after I contacted them about checking in late. The new room I was given was very dirty with bugs and stains everywhere. I didn’t feel safe at all because the lock was broken. The oven was already on when I came inside the room and the heater made the room smell like it was on fire. I would never stay at this hotel again.
Business response:
Dear Dalinda, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should not be available for occupancy until the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We are wholly committed to regaining your trust and confidence, and we hope you giv... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,227 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.