This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Room was not very clean. There were no linens for the pullout in the room. They said they would deliver but never did had to go to front desk late at night after a wedding. Doors to come in from outside were broken. No hairdryer in the room.
Business response:
Dear Alan, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
It was not clean and roaches and hair were all over the room. The staff was nice.
Business response:
Dear Falon, thank you for being a guest in our hotel. It is very kind of you to recognize our devoted staff for their service. However, we were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
To start, the name of this place is "extended stay America suites" and has nothing to do with Marriott. The place is plain dirty, room, corridor, elevators. Cockroaches, yes these were in the room too. There is no breakfast as indicated just pot coffee and muffins. I always choose Marriott hotels for their cleanliness and quality of the property. I consider this to be false advertisement by Expedia. Please don't even think about going there.
Business response:
Dear Sergio De, thank you for choosing us. We are sorry to read your comments and would ask for apologies for any inconvenience caused to you. Our main goal is to offer clean, fresh, and comfortable accommodations to all our guests, so we have shared your feedback with our housekeeping team to review the areas and ensure these issues are not repeated. Also, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Lead... read more
Do not stay here!! This room was literally the worst! Upon check in the guest services agent emphasized the non-smoking policy. I don’t smoke and requested a nonsmoking room… but ok. When we entered the room it was like walking into a poker room with 10 people smoking cigarettes at once. The smell was overwhelming. We were very tired and decided to just try to get some rest as we just had to evacuate our home in Florida due to the incoming hurricane. The bed was dirty. You could tell the sheets hadn’t been washed. We slept i... read more
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Our concerned team is already working on reviewing the areas you mentioned. Please allow us to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
First, they gave my room to someone else after I contacted them about checking in late. The new room I was given was very dirty with bugs and stains everywhere. I didn’t feel safe at all because the lock was broken. The oven was already on when I came inside the room and the heater made the room smell like it was on fire. I would never stay at this hotel again.
Business response:
Dear Dalinda, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should not be available for occupancy until the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We are wholly committed to regaining your trust and confidence, and we hope you giv... read more
I arrive at property. It is over booked ,this is the second time it has happened , Extended Stay America has to do better ,it's either the employees not doing there job or bad computer systems.Problem needs to be addressed!
Business response:
Dear Martin, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely, Hotel Management
I can’t review everything because we showed up and their system was down. Headquarters was not willing to do an override (though I’m a rewards member) so we had to stay somewhere else.
Business response:
Dear Angela, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Disgusting. The staff is extremely rude. And the rooms are disgusting and full of cockroaches.
Business response:
Dear rafael, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,216 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.